Sr. Manager, Production Application Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

As the Senior Manager, AO Application Engineering and Shared Services ECIF, you will be managing the operational support of various environments and assisting in the delivery of infrastructure and development projects for the enterprise and / or major client groups. You will be building relationships with our Application Development partners and collaborating using DevOps tools, implementing continuous automated deployments, Cloud adoption and day to day operational accountabilities within the ECIF Portfolio.

Key responsibilities:

• Provide 24/7 Operations support for ECIF applications existing in our traditional datacenters, and in Azure.

• Managing a highly motivated and experienced team.

• Cultivate our partnerships with Application Engineering teams especially in the disciplines of CaaS and Cloud.

• Expand and teams knowledge and capabilities through training and exposure to new and exciting technologies.

• Ensure successful onboarding of new clients and projects with application support teams.

At CIBC we enable the work environment most optimal for you to thrive in your role.  Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Strategic Operational management: Working closely with our AD, Business partners and vendor partners to drive the support, implementation and adoption of DevOps concepts, focusing on automation.

• Relationship Management: Working closely with our AD partners and business partners as well as vendor partners to drive the support, implementation of EPSP applications

• Strong Leadership:  Lead the team to build capabilities and services in a diverse, complex technical environment.  Support and mentor team members through knowledge sharing, collaboration and effective problem solving.

Who You Are

• You can demonstrate experience in: Leading a technology team, executing on projects and delivering results; managing relationships with executives in technology and business groups, and have proven experience presenting to senior management.  

• You have strong knowledge of: Strong understanding of application operations, supporting complex environments, preferably using OpenShift, SQL, REDIS, Azure DevOps, Feedhub, Grafana, Azure and Autosys.

• You embrace and champion change: You’ll continuously evolve your thinking and the way you work in order to deliver your best.  You empower and enable your team to make continuous improvement, go above and beyond, and deliver results.

• You're driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of a team that enjoys working together to create a shared vision.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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