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Merchant Support

fully flexible

Remote:

Hybrid

Salary:

12 - 12K yearly

Work from:

Atlanta (US)

Offer summary

Qualifications:

Proven support experience in a call center environment, Strong verbal and written communication skills, Exceptional problem-solving skills, None.

Key responsabilities:

Handle inbound and outbound calls
Evaluate loan applications and make decisions
Provide comprehensive customer support
Guide merchants through the onboarding process
Execute call campaigns for promotions
Respond to inquiries via Zendesk
Collaborate with cross-functional teams

Uplift Inc. Financial Services Scaleup http://www.uplift.com/

51 - 200 Employees

See more Uplift Inc. offers

Job description

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

The Merchant Support role will assist our sales team by handling inbound and outbound calls from contractors and consumers, addressing inquiries related to product troubleshooting, login issues, and general assistance.

What You'll Do:

Handle inbound and outbound calls from contractors and consumers, addressing inquiries related to product troubleshooting, login issues, and general assistance
Evaluate loan applications and make well-informed decisions based on established guidelines and criteria
Provide comprehensive customer support by understanding and effectively resolving issues, ensuring a positive experience for all customers
Guide and assist merchants through the onboarding process onto our platform, offering step-by-step guidance and addressing any concerns they may have
Execute various call campaigns to engage with contractors and consumers, promoting new features, updates, or special offers as required
Utilize Zendesk to promptly respond to customer inquiries received via email, maintaining a high standard of written communication and issue resolution
Collaborate with cross-functional teams including product development, sales, and marketing to escalate and resolve complex issues, and provide insights into customer feedback
Continuously strive to enhance customer satisfaction by actively seeking ways to improve processes, address pain points, and contribute to the growth of the support team

What We Look For:

Proven support experience in a call center environment
Strong verbal and written communication skills, with the ability to explain technical concepts in an understandable manner
Exceptional problem-solving skills and the ability to remain calm under pressure
Strong collaborator with cross-functional teams to succeed in managing projects
A flexible and adaptable mindset in and continuously changing environment
Empathetic and patient attitude towards customers, ensuring a positive interaction experience
Strong work ethic and desire to exceed expectations

What We Offer You:

Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages

#LI-Onsite

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.