Technical Program Manager

Overview:

WHO WE ARE:

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT:

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.

We are seeking a highly skilled and motivated BI Lead to join our team in Redmond, WA. This position will require the candidate to go onsite for meetings, but will be mostly work remotely. The ideal candidate will need advanced reporting, analytics and PM skills and be responsible for leading advanced reporting development, performing data analytics, and managing projects within the BI domain. This role requires a strong foundation in BI tools and technologies, along with basic knowledge in machine learning and AI to drive data-driven decision-making processes. The BI Lead will collaborate closely with cross-functional teams to understand business needs and deliver actionable insights.

• Gather BI Requirements: Identifying gaps in BI and proposing targeted solutions (and BRD) to enhance the insights on end-to-end AI performance, reliability, and customer experience. Work with Back-end analyst to build the end-to-end reports. 
• Phone and Chat Conversational Text Analysis: Collecting, organizing, and analyzing extensive datasets encompassing phone and chat interactions, including utterances, text, user feedback, metrics, system behavior, and user behaviors.
• Data Visualization: Using data visualization tools to represent complex data sets in intuitive and visually appealing ways, enabling stakeholders to grasp insights quickly.
• Trend Monitoring: Monitoring both emerging trends, outliner, and change management in both AI system behaviors and user behaviors, ensuring alignment with business objectives. 
• Performance Evaluation: Evaluating the effectiveness and efficiency of AI models through benchmarking against predefined success criteria, ensuring continuous optimization and enhancement.
• Insight Generation: Extracting actionable insights from data analysis to guide opportunity identification and decision-making processes.
• Experiment Analysis: involves the systematic examination of experimental data to draw conclusions, evaluate hypotheses, and inform decision-making processes
• Reporting and Communication: Presenting findings, recommendations, and insights to stakeholders, including both technical and non-technical audiences, through comprehensive reports, presentations, and various communication channels.
• Ad Hoc Analysis: Conducting ad hoc analysis to answer specific business questions or address immediate needs from stakeholders.
• Collaboration: Collaborating with cross-functional teams, including data scientists, engineers, planners, product managers, and business stakeholders, to drive optimization and BI solutions forward, fostering synergy and innovation.
• Ethical Considerations: Ensuring that AI technologies and applications adhere to ethical guidelines and principles, such as fairness, transparency, and accountability.

• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• Minimum of 5 years of experience in BI and data analytics, with a proven track record of leading BI projects.
• Strong knowledge of BI tools (e.g., Power BI, Tableau, Qlik) and databases (SQL, NoSQL).
• Experience with data modeling, ETL processes, and data warehousing concepts.
• Proficient in data analysis and visualization techniques.
• Basic understanding of machine learning algorithms and AI concepts.
• Excellent project management skills, with the ability to manage multiple projects simultaneously.
• Strong problem-solving abilities and analytical thinking.
• Effective communication and interpersonal skills, with the ability to interact with both technical and non-technical stakeholders, as well as offshore delivery team.

WHAT WE HAVE TO OFFER:

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance. 

• A competitive pay range of $93K - 104K (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 8 paid holidays per year (which includes 1 personal floating holiday). 
• 401(k) retirement plan with company match. 
• Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance. 
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.