Training Specialist

Job Description

Are you interested in coaching and training a diverse team of Consumer Service Advisors and being at the forefront of our world class consumer services?

Join us in Consumer & Shopper Engagement! CSE supports The LEGO Group by providing world-class service through diverse customer interactions and helps protect the brand while creating lasting relationships and loyalty through engagement and service. To deliver world-class service our employees must be trained in a world-class way.

Here in Consumer & Shopper Engagement, we support all LEGO sales and brand experiences with a world class consumer service, handling all multi-channel contacts in a way that lives up to the expectations of the LEGO brand. This is not an ‘ordinary’ contact center as you know!

The CSE Training Specialist role will create Fun, Reliable, Knowledgeable and Engaging training experiences through systematic execution of our global training strategy. A high priority for this role at the start will be supporting our newest CSE location in Tempe, Arizona, through leadership and training. This is a permanent role, in support of CSE Academy.

Until we permanently open our new LEGO office in Tempe in August of 2025, you will work both remotely from your home location in the Phoenix area and occassionally be asked onsite at training facilities. Once our office opens, you will still be able to flex and work from home for up to 2 days each week as part of our hybrid working model called "Best of Both".  We ask that you live within commutable distance to Tempe, AZ to apply for this role.  

The selected candidate must be in the Tempe office at least 3 times a week, sometimes more if training facilitation requires it.

Tentative start date for this role will be in or around March of 2025.

• The Training Specialists will be making decisions on when individual feedback for Advisors (both critical and positive) will be given to their immediate managers

• They will at times be given access to confidential information for individuals, such as personal information that Advisors may share with them during their learning experiences, and they will need to treat that information accordingly

• The Training Specialist will, at times, be given access to confidential business information, such as products that have not launched, and they will need to treat that information accordingly

Core Resonsibilities:

• Expert usage of instructional design methodologies (A.D.D.I.E), to design interactive and diverse learning journeys and/or training experiences for face to face and virtual classrooms that appeal to all learning styles and check learning retention along the way.

• Own full end to end process for global training projects and larger CSE projects.

• Deliver face to face and virtual training that is engaging, supportive and facilitates strong learning transfer.

• Digital learning design using authoring tools such as, Articulate Storyline, Rise and Vyond

• Strong stakeholder management, collaboration and communication with areas of CSE.

• Training material and process maintenance.

• Strong collaborative working relationship with counterparts across the globe

• Support the evaluation of training needs for the NA CSE employees.

Do you have what it takes?

• Minimum 3 years experience in training adult learners

• Prior experience and expertise in instructional design and training material content creation (both face to face and virtual training)

• Experienced and proficient skill in eLearn authoring tool Articulate Storyline

• Working in a global organization will have you occasionally working early or late meetings or trainings outside of normal working hours

• Be able and willing to go into the Tempe office 3 times a week at minimum

• Adept at developing strong working relationships with colleagues and other teams across the business, all over the world

• Brings a creative, innovative and change ready mind to the training atmosphere

• Has a continuous improvement mindset and is ready to challenge the status quo while always striving for improvement, innovation and acting on those ideas

• Has experience and basic skill in maintaining a learning management system

• Has experience and basic skill in Power BI

The salary for this position has a range of <$60,000.00 - $85,000.00> based on anticipated responsibilities, market benchmarks, and organizational constraints. The definitive compensation may vary in alignment with the selected candidate’s professional background, experience, operational needs and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalization of the employment offer.

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
 
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
                                                                                                                                             
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.