Training Manager

This position is a Field position that is located in Ohio, Michigan, Pennsylvania, or West Virginia.

KEY RESPONSIBILITIES

• Provide training classes for employees by scheduling and conducting training classes. 
• Maintain all record keeping for certification and license compliance. 
• Develop lesson plans and training material for training events within the Business Unit.
• Provide on-the-job training using in-house training programs.
• Keeping management apprised of training progress; making recommendations; providing support to employees after completion of training.
• Visit stores on a periodic basis to ensure compliance with training standards, review training progress, issues, and opportunities.
• Provide training and support to store employees by developing and delivering training programs in an engaging environment that adapts to different learning styles.
• Improve and modify training programs by identifying new requirements and changes within the industry and best practices.
• Build rapport with trainees and encourage their development.
• Order training supplies and materials to enhance instruction.
• Encourage store compliance with training completion requirements.
• Increase professional and technical knowledge by; reading professional publications; establishing personal networks; participating in professional societies.
• Maintain relationships by developing an understanding of the strategies and business operations of the company; assisting in preparation of presentations; answering questions; explaining policies and procedures.
• Assist management in achieving their business goals by sharing ideas and best practices.
• Develop and work with curriculum designers and subject matter experts on the creation and modification of new programs as organizational needs change.
• Educate operations personnel on effective training techniques, (i.e., the “how to” of training) by implementing and delivering instructional programs, curriculum, training procedures and aids, computer-based training (CBT) and materials using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
• Provide topic specific training programs to operations and support employees aimed at maintaining and improving their individual job skills.
• Initiate and build a positive culture and team environment with a focus on engagement and strengths-based leadership with frequent feedback.
• Maintain knowledge of multiple company initiatives and supplier brand programs, requirements and procedures.
• Create and maintain standards for store trainers and their trainees.
• Comfortable speaking and/or presenting in small and large audiences among various levels in the organization (Store Level to Executive Level.)
• Deliver training content using different avenues: virtually, in-person, and through e-learning.
• Perform special projects and other duties as assigned.

REQUIREMENTS

• Bachelor’s degree in business or related field preferred. Other combinations of experience and education that meet the minimum requirements may be substituted.
• 3-5 years of experience or more preferred in convenience retailing; 2 years of experience in training as a facilitator or instructor.
• Must be computer literate in Word, Excel, Outlook, and PowerPoint. With advanced skills in Excel and PowerPoint.
• Must possess Multi-Unit Experience.
• Must possess strong analytical skills, the ability to manage multiple activities.
• Must be able to communicate professionally both verbally and written.
• Must be able to always maintain a positive team attitude and professional demeanor.
• Must be self-motivated to accomplish all assigned duties in a set time-frame.
• Up to 50% travel may be required.

NOTE:  This Job Description may change periodically as required by business necessity, with or without advance notice to employees.

Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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