CPT-7656 Bilingual Customer Service Virtual Assistant at 20four7VA

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CPT-7656 Bilingual Customer Service Virtual Assistant

REQUIRED SERVICE: Business Support VA
REQUESTED EXPERIENCE TIER LEVEL: Junior-Advanced Level
MIN. HOURS/WEEK: 40 hours
SHIFT TIME ZONE: CST
SHIFT HOURS: between 9am to 5pm
SHIFT DAYS: Monday to Friday
Number of VAs: 1

GENDER PREFERENCE: N/A
LANGUAGES SPOKEN/PREFERENCE: English and Spanish
ACCENT PREFERENCE: neutral accent
REGION PREFERENCES: N/A

Client is an insurance agency specializing in personal lines, including auto insurance, as well as commercial lines. They are seeking a dedicated Virtual Assistant to support our operations and enhance client interactions.

Responsibilities

• Answer incoming phone calls and assist clients with billing inquiries.
• Follow up on clients who have missed payments.
• Perform general administrative tasks as needed.
• May involve outbound calls to collect payments.
• Engage with clients in both English and Spanish (bilingual required).

Qualifications

• Previous experience in customer service.
• No specific accounting or billing background required; general administrative experience is sufficient.
• Familiarity with communication tools such as RingCentral.
• Experience with CRM systems, particularly Agency Zoom and management systems such as EasyLinks, is advantageous but not mandatory.

Skills

• Excellent communication skills, both verbal and written.
• Ability to manage time effectively and multitask.
• Strong organizational and problem-solving skills.
• Proficient with technology and willingness to learn new software.

Applications/Software

• RingCentral
• Calendly
• Loom
• EasyLinks

Client Industry: Insurance Industry

Want to work with this amazing client? Apply now and join 20four7VA! Join the remote world, today.

What we offer:

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you
• And more!