Career Opportunities: Customer Interaction Representative Benelux (1 year contract) (835352)

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Within Bayer, we’re changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here https://www.bayer.com/en/strategy/strategy

Customer Interaction Representative Benelux (1 year contract) 

Are you ready to take your customer service skills to the next level? We have an exciting opportunity for a talented and dynamic individual to join our Customer Interaction (CI) team as a Customer Interaction Representative. In this role, you will be the go-to person for our valued customers in the Benelux, providing exceptional service and ensuring their business needs are met. If you have a passion for agriculture, strong communication skills, and a drive to exceed customer expectations, this could be the perfect role for you! 

This role is based in Diegem and as you work in a Benelux team, you're expected to go to our offices in Hoofddorp 1 day/week.

Why Join Us?

•  Impactful Role: As a Customer Interaction Representative, you will be the primary contact for our customers, playing a crucial role in building and maintaining strong relationships. You will have the opportunity to make a real difference and contribute to our customer’s success
• Diverse Industry: Our customers operate in the plant protection, seed breeding, and non-agricultural pest control sectors. This means you'll be exposed to a wide range of interesting and challenging projects, keeping you engaged and continuously learning
• Collaborative Environment: You will work closely with our internal teams, including commercial, logistics, and other supporting functions. This collaborative approach fosters a supportive and dynamic work environment where your ideas and contributions are valued
• Professional Development: We believe in investing in our employees' growth and development. You will have access to training opportunities, peer-to-peer mentoring, and the chance to expand your knowledge in agriculture, supply chain management, and customer service
• Global Company: Joining our team means becoming part of a global organization that is at the forefront of innovation in the agriculture industry. You will have the opportunity to collaborate with colleagues from around the world, gaining exposure to diverse perspectives and cultures

 
YOUR TASKS AND RESPONSIBILITIES

• Engage and Interact: You will be the orchestrator of the service relationship, serving as the primary contact for assigned customer accounts. Through effective communication, you will analyse account history, understand supply needs, and optimize orders and product deliveries
• Customer Satisfaction: Your focus will be on providing outstanding customer service. By promptly addressing customer requests and seeking feedback, you will ensure their satisfaction levels remain high. Your keen attention to detail and problem-solving skills will enable you to resolve issues efficiently and effectively
• Collaboration and Influence: Working closely with our Commercial and Supply Chain teams, you will play a vital role in influencing product take and delivery timing to achieve financial targets. Your insights and updates on customer accounts will contribute to informed decision-making and improved customer prioritization
• Continuous Improvement: We value your ideas for enhancing operational efficiency and the overall customer experience. You will have the opportunity to identify areas for improvement, implement process enhancements, and drive positive change
• Support and Mentorship: As an experienced Customer Interaction Representative, you will have the opportunity to contribute to the growth of our team by assisting in onboarding new colleagues and providing function-specific training. Your knowledge and expertise will help shape the success of our team

At Bayer Crop Science we know that every field, crop and farmer is different. We offer tailored solutions that enable local farmers to grow smarter by developing crops that are resistant to environmental challenges and helping farmers defend their crops against weeds, diseases, harmful insects and fungi. Using the creative spark that comes from human ingenuity, we seek to deliver word-class innovation, set new standards in sustainability and drive digital transformation. Protecting harvests and fostering biodiversity, that’s how we shape the future of agriculture. Do you want to be an ally in our ambitious mission? 
 
WHO YOU ARE

• Bachelor's degree (BS/BA) in Business, Supply Chain Management, or related fields
• 1-3 years of operational experience in Customer Service, Commercial, Logistics, or Administration
•  Exceptional Skills: Customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, and decision-making are key competencies we value in our team members
• Tech-Savviness: Familiarity with IT systems and tools, such as SAP, SalesForce, EDI, is preferred. Your ability to adapt and leverage technology will contribute to your success in this rolek
• Language skills: Fluent in English, Dutch and French

WHAT BAYER OFFERS YOU

As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees a wide range of career prospects, a modern working environment and competitive compensation. Bayer employees benefit from great employment conditions, such as:  

• A 1 year contract with an excellent competitive salary 

• Vacation allowance, meal vouchers, year-end premium and bonus (based on company results)  

• Laptop and smartphone 

• In this position you have the choice to work in a hybrid setting, working 2 days or more in the office and the other days from home. If you work from home, Bayer will provide the necessary tools and a monthly internet allowance.   

• 34 days of leave (20 legal days, 12 work time reduction days and 2 Bayer days) 

• Group insurance which contains a defined contribution pension plan, life insurance and disability plan, hospitalization insurance, travel insurance 

• Bicycle lease plan 

• An inspiring working environment with professional and committed colleagues 

• A successful innovative organization with international career possibilities 

• Challenges and possibilities to learn and to develop 

Be innovative, be Bayer. We shape the future of everyday health, patient care and agriculture. Together, we can advance health and nutrition for all. Guided by our purpose ‘science for a better life’, rooted in our DSO approach and steered by the organization’s strategy, we reach for our ambitious vision. Help bring this vision to life: Health for all, hunger for none. 

INTERESTED IN THIS VACANCY?

Are you looking for a new challenge? Apply online by sending us your resume and cover letter (in 1 document). Do you have a question or do you want to learn more about the position? You can always contact Katrien Mertens via 0495 541019 or katrien.mertens.ext@bayer.com.

What can you expect? The application process consists of a phone screening, a personality questionnaire and reasoning test and an interview with the recruiter and hiring manager. 

Do you want to know more about what our people do at Bayer? Check our social wall via https://www.bayer.com/en/nl/career/our-people#489796  and follow us via #TeamBayerBenelux! 

We do not accept any unsolicited applications and agencies.  

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