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Customer Service Consultant DACH & International

extra holidays - work from home - work from our offices if you want - work from anywhere
Remote: 
Full Remote
Contract: 
Experience: 
Entry-level / graduate
Work from: 

Offer summary

Qualifications:

Fluency in German and English other languages preferred., Strong customer service skills., Experience in support roles or similar., Familiarity with SaaS products..

Key responsabilities:

  • Support customers via phone and email.
  • Collaborate with product department to solve issues.
Virtuagym logo Icon for a company verified by Jobgether
Virtuagym Health, Sport, Wellness & Fitness Scaleup https://business.virtuagym.com/
201 - 500 Employees
HQ: Amsterdam

Job description

Make the World Healthier – Join Our Team!

Imagine working at Virtuagym, a leading SaaS company in the digital health and fitness sector. Our goal? To make the world healthier and happier. As we are growing in the DACH market, we are always on the look out for new talent to join our CS DACH Team! 

Your Job

As a Customer Service Consultant DACH & International, you are the hero for our German-speaking customers and also support international markets. You use your language skills and tools to provide excellent support and ensure customer satisfaction.

Your Mission

  • Supporting customers via phone and email
  • Collaborating with the product department to solve issues
  • Building and maintaining strong customer relationships
  • Finding creative solutions to customer problems
  • Upselling and cross-selling to maximize customer lifetime value
  • Handling cancellation risks and payment-related issues
  • Contributing to process improvements through your feedback

Required profile

Experience

Level of experience: Entry-level / graduate
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Problem Solving
  • Customer Service
  • Collaboration
  • Communication

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