Fundraising Ops Officer - German Language

Fundraising Ops Officer - German Language

Based in Germany, Austria, or Switzerland.

As a Fundraising Ops Officer, your efforts will directly contribute to the expansion and effectiveness of our work. By securing the necessary resources, you’ll be empowering CitizenGO to continue its fight for the values we hold dear. Every strategy developed, every relationship built, and every dollar raised under your leadership will be a vital part of our mission.

This role is more than just a job; it's a chance to make a tangible impact on important issues while growing professionally.

Top 10 reasons to work for CitizenGO:

Join the CitizenGO team and be a part of a vibrant, mission-driven community that's making a tangible difference in the world. Here are the top 10 reasons why working with us is a unique and rewarding experience: 

1. Make an Impact: You will engage in meaningful work defending life, family, and freedom and see the direct impact of your efforts in changing the world.
2. We’re Winning: You will join a successful team! Our campaigning works, and we’re changing politics and policies across the world. Check out some of our recent victories here. 
3. Bold Tactics: We employ innovative and effective strategies, from launching petitions to rallying on the streets, to win campaigns.
4. Independent Strategy: Our actions are driven by our members, not large funders, ensuring we prioritize what’s best for the world.
5. Thriving Under Pressure: We excel in challenging environments, fearlessly facing off against powerful adversaries without backing down.
6. Inspirational Teammates: You will work alongside helpful, kind, motivated, and talented individuals dedicated to our common goals.
7. Remote Flexibility: You will enjoy the freedom to work from anywhere, eliminating commutes and allowing you the flexibility to travel and live on your terms.
8. Flexible Hours: You will benefit from adaptable work hours, ensuring you can be there for others and manage your day as you see fit.
9. Connected Community: Though fully remote, our team fosters a close-knit environment that feels anything but distant.
10. Focus on Results: We value efficiency and outcomes over long hours, promoting a balanced life and preventing burnout.

See our culture page for more!

Responsibilities

• Executing the telemarketing program with internal teams (and external agencies) to convert one-time donors to monthly donors, upgrade current donors and engage big donors. This includes defining campaigns, establishing key performance indicators and writing scripts to meet and exceed goals. 
• Implementing donor care and engagement programs that increase retention and strengthen engagement through a variety of channels.
• Developing a solid bequest strategy to ensure CitizenGO has strong prospects of funding well into the future by performing solicitations and meeting KPIs for intended and confirmed bequests.
• Effectively utilizing databases for data analysis of all fundraising channels.
• Constantly researching fundraising best practices, particularly digital, as well as what other similar organizations in Spain and around the world are executing for testing.
• Performing all data requirements for all fundraising programs including but not limited to telemarketing, bequests, direct mail and any other channels as required.
• Managing accurate and timely gift fulfillment: invoicing, payment follow-up, composing acknowledgement and thank you letters for the Executive Director and other staff.
• Managing and optimizing fundraising operational processes.
• Maintaining data and resources for team activities including identification, qualification, cultivation, solicitation, administration, tracking and reporting.

Requirements

• Native German speaker.
• Preferably based in Germany, Austria or Switzerland.
• At least two years experience in fundraising.
• Proven track record of managing successful, data driven fundraising programs that met and exceeded their financial and other KPIs including evaluation, reporting and analysis.
• A solid understanding of acquisition, retention/donor care and upgrade programs.
• Strong relationship building, communication skills, and professionalism, especially with the Executive team and high-net-worth individuals.
• Results-oriented, with the ability to take ownership of staying on a timeline and reaching goals while ensuring accuracy.
• Fluency in G Suite (Gmail, Google Calendar, Google Drive, Meet, etc.), Salesforce, Slack, and Project Management Software (e.g. Asana) is preferred.
• Fluency in English is a requirement. Duolingo English Test is required for all non-natives with a minimum 100 (B2 equivalent) score. Spanish and other additional languages are an asset.
• Experience of middle and big donors, telemarketing and bequests highly favoured.
  
• Demonstrated commitment to the defense of life, the natural family and freedom of religion.
• Be in tune with the entire organization to strategically advice and support the fundraising team. 
• Enthusiasm for and broad experience with software tools.
• Proven experience quickly learning new software tools.
• Good strategic, creative, and innovative thinking.
• Excellent written and oral communication skills.
• High professionalism, self-motivation, efficiency, and results-oriented delivery on short timelines.
• Strong teamwork skills, comfortable in a highly collaborative team culture and a hierarchical team structure.
• Strong project and staff management skills.
• Ability to adjust quickly to changing conditions and requirements.

Benefits 

Vacation & Holidays: You will enjoy 24 vacation days per year and observe local public holidays. We also offer various types of leave, such as parental, sick medical, and bereavement leave.

Attractive Benefits: You will embrace the freedom of working remotely with CitizenGO, featuring flexible hours and a consistent 40-hour work week. Benefit from our tuition reimbursement program (up to €500 per year), language courses (USD120 per month on iTalki), and an annual Christmas gift. You will receive one free book per month (up to €30).

Practical Assistance for Your Success:  We equip you with essential tools for excellence, including Chromebooks, mobile phone lines, and smartphones for select positions. We will enhance your work comfort with our home office setup allowance (up to €500 every two years) and coworking memberships (up to €200 per month).

Innovative Technology: CitizenGO grants access to Copy.ai, an AI-powered copywriting platform, and Grammarly, designed to enhance the quality of your writing.

Engaging Meetups: You will Connect and collaborate with your colleagues during our annual retreats, evaluation meetings, mini-retreats, conferences, and summits.

For information about our privacy practices in the recruitment process, please visit our Recruitment Privacy Policy page.

Start Making a Difference Today, Apply Now!