Back End Support Engineer (Java)

As an integral part of the team, you’ll collaborate closely with Engineering, Customer Success, and Product to replicate and resolve technical challenges. You'll be working with customers to deeply understand and solve their technical issues—through debugging, replication, and by improving our code base. If you thrive in a high-ownership, technically challenging environment and love digging into the details to solve problems, this role is for you.

About Secfix

Secfix automates security compliance for SMBs in Europe. We help SMBs automate ISO 27001, GDPR, TISAX, and SOC 2 fast and easy. Our platform integrates with a company’s tech stack (like AWS, Azure AD, Jira, etc.), automatically extracts the data needed for compliance, and creates a checklist to become and remain compliant. 

About Our Team

We’re a fun, close-knit team on a mission to automate security and compliance for modern companies and become the European compliance automation leader. Our trajectory is fueled by top investors, including Octopus Ventures, Neosfer (Commerzbank), founders of Signavio and many more angels.

We are a team of 16 (and growing!) with founders passionate about Y Combinator product principles and building a great remote culture. We are solving a real need with a huge $97bn market and the future is very bright.

Role responsibilities

• Troubleshoot, debug and fix the most complex technical issues in code using Java Spring Boot and SQL as the final escalation point in our Support & Engineering team.

• Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.

• Communicate directly with users and listen carefully to prospects and customers to provide market feedback to the product team and help prioritize functionality needed to drive sales opportunities.

• Build product examples, documentation, and other critical resources for our customers.

• Lead initiatives to establish Support Engineering best practices and implement new tools.

• Cultivate an environment of teamwork, openness, creativity, and continuous improvement.

About you

• You have 1-3 years of customer-facing, technical experience as a support engineer, product engineer, backend engineer, or similar - ideally within a B2B SaaS environment.

• 1-3 years of backend experience. Professional experience with Java Spring Boot, Typescript and PostgreSQL and a desire to expand those skills. Be familiar with REST API development and service integrations.

• You have hands-on experience with cloud platforms: AWS, Google Cloud, Microsoft Azure, Operating Systems (Windows, MacOS, Linux) and cloud application architecture.

• You’re familiar with Zendesk/Intercom or other ticketing software.

• You’re an expert problem solver - you can solve complex problems within a fast-paced startup environment. 

• You have a calm and patient demeanor, especially when faced with challenging customer interactions.

• You’re hands-on with an ownership mindset. You’ve owned end-to-end processes, from research right through to updating knowledge base documentation.

• Excellent written and verbal communication in English. Both - with customers in a chat and when creating and maintaining beautiful and clear knowledge base articles.

• You’re hard working, and excited about getting your hands dirty in a startup environment.

• You learn fast - you’re not afraid to learn and fully implement a new technology
  

What We Offer

• Remote Work: 100% remote work with a virtual office in Gather.

• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.

• Equity: Generous equity package – we’re all owners of Secfix and beneficiaries of our collective success.

• Holidays: 26 days holiday + local public holidays.

• Health Insurance: Comprehensive health coverage.

• Development Budget: €1,000 annual personal development budget.

• Workspace Budget: Remote workspace budget and access to co-working spaces.

• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we’re headed to Milan!).

• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

• Company Events: Company-wide events to build relationships and have some fun!

• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.

Interview Process

1. 20-30 min intro call with Talent team

2. Take-home Task and technical presentation

3. 2h final "Virtual on-site" where you'll meet the team and co-founders on Gather

Sometimes we might split one larger interview into small separate calls, to offer you faster availability.

Please note: We are an equal-opportunity employer and remote-only company. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. Read more about our Remote Culture here.