Systems Engineer

PLEASE NOTE: Your application will expire one year from the time of submission. Please feel free to apply to any other positions for which you may qualify.

Job Posting End Date:

Deadline to apply is 11:59 PM on

12-12-2024

Job Title:

Systems Engineer

Contract Type:

Employee

Annual Salary:

$79,084.00 - $128,746.00

(Support staff salary will be based on internal equity and experience)

Location:

FL - HOME OFFICE

Job Description Summary:

Our Mission is to equip students for success by developing and delivering highly effective digital learning through an intuitive online platform.

FLVS does not discriminate in admission or access to, or treatment or employment in its programs and activities on the basis of race, color, religion, age, sex, national origin, marital status, disability, genetic information or any other reason prohibited by law.

The Position:

Position General Summary:

The Systems Engineer coordinates the day-to-day, administration, troubleshooting, and maintenance of server systems throughout the enterprise. Specifically, the Engineer provides support and configuration for server systems upon which the packaged and custom applications of the enterprise are installed. The Systems Engineer supports enterprise-class server systems for a variety of business needs and challenges and communicates clearly with end-users, peers, and management, providing technical support and troubleshooting.

Essential Position Functions:

• Administer server systems to ensure their continued operations through physical inspection and proactive review of application logs and system consoles
• Research warnings, errors, and reported issues to determine the root cause, prepare action plans, participate in peer reviews, and document, test, and implement solutions
• Work to revise and streamline processes as needed
• Respond to requests and incidents in the designated queue of the problem management system
• Coordinate support and repair efforts with vendors and on-site personnel
• Implement new server systems according to documented plans and published change control processes
• Provide mentorship and training to technicians and promote an atmosphere of knowledge-sharing
• Document new processes and update existing documentation
• Develop recommendations for enhancing approaches for support services
• Develop and manage effective working relationships with other departments, groups, and personnel
• Design and plan implementations of projects based on customer requirements, best practices, and vendor recommendations
• Provide a minimum of bi-weekly status report updates for current projects
• Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
• All work responsibilities are subject to having performance goals and/or targets established

 (These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Minimum Requirements:

Education/Licensure/Certification:

• Bachelor’s Degree in computer science, information systems, or business; or equivalent combination of education and relevant experience
• Microsoft Certified: Windows Server Hybrid Administrator, preferred
• Red Hat Certified System Administrator (RHCSA) certification, preferred
• CompTIA Network + certification, preferred
• Nutanix Certified Professional – Multicloud Infrastructure (NCP-MCI), preferred
• Microsoft Certified : Azure Fundamentals, preferred

Experience:

• Three years’ supporting enterprise-class systems experience
• Three to five years’ experience in maintaining routers, switches, or wireless devices
• Experience deploying and maintaining Microsoft operating systems experience, preferably in 2016-2022
•  Experience deploying and maintaining Linux operating systems, preferably in RHEL8
• Experience supporting and maintaining Microsoft SQL Server
• Experience supporting and maintaining MySQL
• Experience with set up and configuration of applications utilizing Internet Information Services (IIS) in a Windows Server environment
• Experience with set up and configuration of applications utilizing PHP in a Linux server environment
• Experience with set up, configuration, and maintenance of cloud networking, computing, database, and storage resources
• Experience with Infrastructure as Code
• Experience with automation technologies

Knowledge, abilities, and skills:

• Strong interpersonal and customer service skills
• Excellent verbal and written communication skills
• Demonstrable skill set in server systems support and troubleshooting methodologies
• Ability to demonstrate initiative, exercise good judgment, and exhibit business savvy orientation
• Strong conceptual, analytical, judgment, and communication abilities
• Thorough knowledge of current technology solutions for the Internet, hand held devices, personal computers, and networks
• Team-Oriented and collaborative:
  • Proven experience working in team settings, with the ability to communicate clearly, collaborate on projects, and contribute to a positive team dynamic
  • Skilled in collaborating with colleagues, sharing knowledge, and supporting team members to drive projects to successful completion
• Communication Across Departments:
  • Exceptional ability to communicate and collaborate with multiple teams and departments to ensure project alignment and success

Core Competencies for Success:

COMMUNICATION SKILLS

Clearly and effectively conveys and/or presents information verbally; summarizes what was heard to mitigate miscommunication;  Shares ideas and perspectives and encourages others to do the same; Informs others involved in a project of new developments; Disseminates information to other employees, as appropriate; Effectively uses multiple channels to communicate important messages; Keeps supervisor well informed about progress and/or problems in a timely manner; Writes in a clear, concise, organized and convincing way for a variety of target audiences; The written message is consistently error-free; The written message has the desired effect on the target audience  

                                        

CUSTOMER FOCUS

Prioritizes customers (internal and external)  and their needs as primary and is dedicated to meeting their expectations; Develops and maintains customer relationships; builds credibility and trust; Quickly and effectively solves customer problems; Provides prompt, attentive service in a cheerful manner; adapts to changing information,  conditions or challenges with a positive attitude; Incorporates customer feedback into delivery of service to provide the best experience possible for the customer; Actively promotes our organization  in the community by serving as an ambassador or volunteer

INTERPERSONAL SKILLS

Relates well with others; Treats others with respect; Shares views in a tactful way; Demonstrates diplomacy by approaching others about sensitive issues in non-threatening ways; Considers and responds appropriately to the needs, feelings and capabilities of others; Fosters an environment conducive to open, transparent communication among all levels and positions; Takes the initiative to get to know internal and external customers

FUNCTIONAL /TECHNICAL EXPERTISE

Has the skills, abilities, knowledge and experience to be successful in functional area of expertise; Dedicates time and energy to keeping abreast of the latest information related to area of expertise and technology; Picks up on technology quickly; Does well in technical courses and seminars; Produces high quality work in organized and timely fashion

INDIVIDUAL CONTRIBUTOR COMPETENCIES FOR SUCCESS:

PEER RELATIONSHIPS

Finds common ground and solves problems for the good of all; Can represent his/her own interests and yet be fair to other groups; Solves problems with peers with minimal “noise”; Is seen as a team player and is cooperative; Easily gains trust and support peers; Encourages collaboration; Is candid with peers  

CREATIVITY

Comes up with a lot of new and unique ideas; Easily makes connections among previously unrelated notions; Tends to be seen as original and value-added in brainstorming sessions; Takes calculated risks; Is not afraid to try new things and potentially “fail fast”

SELF KNOWLEDGE

Seeks feedback; Gains insight from mistakes; Is open to constructive criticism; isn’t defensive; Proactively seeks to understand his/her strengths and areas for growth; applies information to best serve organization; Recognizes how his/her behavior impacts others and incorporates insight into future interactions 

    

PLANNING

Accurately scopes out length and difficulty of tasks and projects; Sets objectives and goals; Breaks down work into the process steps; Develops schedules and task/people assignments; Anticipates and adjusts for problems and roadblocks; Measures performance against goals; Evaluates results

ORGANIZING

Uses his/her time effectively and efficiently; Concentrates his/her efforts on the more important priorities; Can attend to a broader range of activities as a result of organizing time efficiently; Can marshal resources (people, funding, material, support) to get things done; Can orchestrate multiple activities at once to accomplish a goal; Arranges information and files in a useful manner         

         

PROBLEM SOLVING

Uses rigorous logic and methods to solve difficult problems with effective solutions; Probes all fruitful sources for answers; Can see hidden problems; Is excellent at honest analysis; Looks beyond the obvious and doesn’t stop at the first answers

DRIVE FOR RESULTS

Can be counted on to exceed goals successfully; Very bottom-line oriented; Steadfastly pushes self and others for results; Is full of energy for the things he/she sees as challenging; Not fearful of acting with a minimum of planning; Consistently seizes opportunities; Consistently exceeds goals             

Physical Requirements and Environmental Conditions:

• Frequency of travel: Occasional travel is required for meetings, trainings, and conferences; location may vary and may require overnight stays
• Light physical activities and efforts required working in an office environment

(Reasonable accommodations will be made in accordance with existing ADA requirements for otherwise qualified individuals with a disability.)