SIU Desk Investigator

Location(s)

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

POSITION SUMMARY:       

The SIU Desk Investigator I is responsible for the investigation of simple claims that may contain elements of fraud or claims otherwise deemed suspicious in nature.  These investigations may include single exposure losses and non-represented PIP/Med Pay claims.  A Special Desk Investigator I may also handle task-based items including but not limited to EDR pulls, vehicle inspections at drive in locations, skip traces, and initial background investigation.   

POSITION RESPONSIBILITIES:

• Uses appropriate field, computer, and telephone investigative techniques.
• Documents all investigative actions in a thorough, timely, and appropriate manner.  
• Attends necessary training schools and participates in training to develop and improve skills, develops contacts, and meets state regulatory educational requirements.  
• Prepares necessary reports for state fraud bureaus and cooperates with state agencies as required by law and management.
• Responsible for communicating critical situations to the Special Investigation Unit and field managers.  
• Develops and maintains contacts with other Special Investigative Units and fraud related organizations.  
• Routinely practices independent judgement and discretion
• Must conform to the Unfair Claim Practices Act and Fraud Statutes of the state in which the claim is handled.  
• Performs all other duties as assigned.  

POSITION QUALIFICATIONS:

• A minimum of two years claims handling experience and demonstrated ability to recognize and handle suspicious claims activity or, two years of experience in private or law enforcement sector with knowledge of effective investigative techniques.  
• Excellent written and verbal communication skills, thorough working knowledge of computers, ability to type proficiently, and operate efficiently in a modern “paperless” environment are essential.   
• Bilingual in Spanish Preferred.
• Demonstrates effective and diplomatic oral and written communication skills.
• Proficiency in using Microsoft products such as Outlook, Word, PowerPoint, and Excel.   

• Sponsorship is not accepted for this opportunity.
• This is an onsite position with occasional work from home opportunities after the initial training period.
• The range for this position is $46,000 to $77,300. When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical, Dental, Vision, PTO, 401k, etc.)

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expanding our Diversity, Equity and Inclusion efforts to align with our vision, mission, and guiding principles.  Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.  

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