Associate Director , Client Delivery - Clinical Research Central Labs Services

At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. 

Central Laboratory Services is part of a global contract research organization within Labcorp. We offer the world’s largest network of central laboratories and support global clinical trials testing. A common set of processes, procedures, and instrumentation is offered throughout our sites in Europe, Asia/Pacific, and the United States, allowing us to receive samples globally and provide more than 700 assays across all laboratory science disciplines. 

LabCorp is seeking an Associate Director, Global Client Delivery to join our Central Labs Services team. In this position, you will be accountable to create, implement and advance the Study Management function’s vision and strategy in alignment with the Global Project Management (PM) strategy. This position is directly responsible for the day-to-day management and supervision of the study management team to ensure the successful implementation of the global project management strategy, structure, process, and metrics to deliver outstanding customer satisfaction.

The Associate Director will ensure integrated services with other global parts of Global Project Management, across departments and business units, focusing on innovative solutions to meet the needs of the pharmaceutical and biotech industries. The three primary areas of focus are:

• People: Provide an environment where people can build their careers and thrive

• Process: Contribute to an ongoing and sustainable improvement in cost, quality and service delivery for the Portfolio Manager, GSM and SDL functions.

• Client: Deliver market-leading quality in an environment of increased regulatory scrutiny through a systematic quality program with focus on continuous improvement.

This is a remote opportunity and can be located anywhere in the US. East coast preferred.

Responsibilities:

• Manage and supervise the day-to-day operations of the project management team including but not limited to:

  • Ensure the development of a competent workforce to meet growth plans within budget.

  • Ensure the seamless integration of project management services and influence pan-Labcorp Drug Development as necessary.

  • Accountable for the activities and outcomes of the project management team(s), taking corrective action where appropriate.

  • Ensure appropriate resource allocation to successfully implement and execute project plans to achieve agreed upon service levels.

  • Ensure the consistent implementation, use and review of SOPs.

  • Establish and monitor performance objectives for direct reports and take corrective action where appropriate.

  • Complete thorough, timely and well-documented performance evaluations and interim progress reviews.

  • Lead the study management team tasks related to planning, budgeting, and cross project management team issues.

• Participate in the Project and Alliance Leadership team to establish strategy and business plans.

• Engage in mentoring and developing staff and participate in Talent Assessment and Succession Planning processes.

• Champion the PM Excellence strategy to continue to grow and enhance the PM competencies across the organization. Engage and partner with other PM pan-Labcorp Drug Development to share best practices and develop appropriate partnerships.

• Drive a culture of continuous improvement, quality, and productivity.

• Identify business growth opportunities and project management service enhancements. Monitor, track, and manage progress to the PM strategy. Share learning and best practices as appropriate.

• Ensure all service failures and opportunities (CCLS and pan-Labcorp Drug Development) are identified, tracked, and resolved in a timely manner. Take preventative action to ensure that the same service failure(s) does not occur. Share learning and best practices as appropriate.

• Accountable for the effective management of the study management team budget as appropriate.

• Effectively partner and influence across CLS Leadership, Alliance Leaders, Business Development Directors, and Executive Sponsors to meet the growing and evolving client needs.

Minimum Experience Required:

• Minimum 5 years of people leadership experience

  • Experience managing a team of up to 20 plus is preferred

• Excellent written, verbal, and interpersonal skills

• Demonstrated high degree of initiative and ability to work collaboratively

• Proven ability to inspire effective teamwork and motivate staff in a multi-regional, matrixed environment

• Knowledge of regulatory requirements in clinical or laboratory settings

• Strong negotiation skills to facilitate, guide, and influence a unified approach within a global, cross-functional environment

• Proven strength in planning, problem solving, and organization

• Consistent track record of driving continuous improvement and achieving results through leadership

• Demonstrated ability to interact with, influence and inspire staff at all levels of the organization

• Inclusive and engaging presentation and communication skills

• Demonstrated leadership development capabilities

Minimum Education/Qualifications/Certifications and Licenses Required:

• 4 year degree

• Clinical trial or central laboratory experience in a people leadership role

• Regulatory experience (GXP)

Preferred Education:

• MBA or Master’s degree

Application Window: closes at the end of the day 12/13/2024.

Pay Range: 150-160K per annum

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

The position is also eligible for an annual bonus under the Labcorp Bonus Plan.  Bonuses are payable based on corporate and/or business segment performance and are subject to individual performance modifiers.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

We encourage all to apply

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