Customer Marketing Specialist (Remote)

Axurians are innovators at heart, driven by a mission to make the internet safer for everyone. Our core values of putting the customer first, taking true ownership, and pursuing smart results define our unique culture. We offer a dynamic and flexible environment where creativity, maturity, and initiative are celebrated. As part of our global, world-class team, you'll collaborate across borders to deliver cutting-edge external cybersecurity solutions. Join us at Axur, where your ideas and expertise will shape the future of digital experiences.

We believe in creating an inclusive hiring experience for everyone. With our fully online selection process, all stages are conducted remotely. If you require any accommodations, please let us know in the application form, where you can indicate any necessary adjustments, and we'll be happy to assist.

Are you a creative, organized, and customer-focused person? Do you thrive in dynamic environments and enjoy crafting strategies that foster long-term relationships?

We are looking for a Customer Marketing Specialist to join our team, playing a key role in engaging and delighting our existing customer base. If you're proactive, communicative, and love working collaboratively to create impactful marketing initiatives, this is your chance to make a difference! And you can work remotely from anywhere in the world!

A typical workday might include:

• Designing and executing customer engagement initiatives to foster long-term relationships, avoid churn, and increase upsell opportunities, including email marketing, customer events (both virtual and in-person), and loyalty programs;
• Collaborating with the Customer Success team to gather feedback and insights, ensuring marketing strategies align with customer needs;
• Creating tailored content for customers, such as newsletters, case studies, and educational materials, to showcase product value and features;
• Working with Product Marketing to inform customers about updates, upsell opportunities, and value-added features;
• Engaging customers to review us on platforms like Gartner Peer Insights;
• Managing marketing budgets efficiently;
• Analyzing and reporting on the performance of marketing initiatives, providing insights for continuous improvement;
• Developing strategies to build, manage, and nurture Axur’s CTI Community through forums and social media;
• Managing promotion and rewards programs for our customer base.

Requirements

Indispensable Requirements:

• Experience: 3+ years in a customer-focused marketing role, with proven experience in customer engagement or a similar position.
• Languages: Advanced/Fluent Portuguese; Advanced/Fluent English or Spanish.
• Skills:
• Strong project management and organizational abilities to handle multiple campaigns simultaneously;
• Exceptional communication skills to craft compelling messages for different customer segments;
• Familiarity with CRM and marketing tools such as HubSpot or Salesforce;
• Analytical mindset to measure campaign performance and provide actionable insights;
• Creative problem-solving abilities with a customer-first mindset.
  

Additional Qualifications.

• Previous experience in community management (e.g., WhatsApp);
• Hands-on experience in events organization (internships, volunteer work, or personal projects);
• Experience in B2B marketing and the tech industry.
• Education: A degree in Marketing, Communications, Business Administration, or a related field.

Benefits

• Home office assistance: an allowance of R$ 2,000.00 in the first month to buy all the items for your home office. Axur will send only the laptop (which must be returned to the company in case of departure);
• Flexible benefit of R$ 924,00 per month;
• Health insurance and dental plan (Bradesco Top Nacional);
• Prudential Life Insurance;
• Annual Employee Bonus Plan;
• Possibility of Employee Stock Options Plan (equity participation in the company);
• Anywhere Office work model;
• Super flexible hours;
• TotalPass;
• Language classes and a platform for study with more than 25 idioms.
• Culture focused on the individual development of Axurians (360º evaluation and Individual Development Plan (IDP);
• Agreements and partnerships for individual development (Coursera, Udemy, OpenEnglish, Fisk, MBA USP ESALQ, and others);
• Internal Rewards Programs (Best Recruiters, and others)
• Parental Leave Program (Pregnant and Companion; Adopter and Adaptation period).