Operations Specialist - EWHT

Description

Organizational Overview 

Collaborating with unions, responsible employers, and government - RISE Partnership supports caregivers and public-service employees by developing unique and equitable workforce solutions, including education, benefits navigation, recruitment, and career development. RISE Partnership envisions an Oregon where all workers, and the people they serve, are honored, valued, and empowered to improve their quality of life. 

Position Summary 

The Essential Workforce Health Care Trust (EWHT) is seeking a detail-oriented and proactive Operations Specialist to join our team. This role is integral to maintaining the efficiency and accuracy of membership data, providing technical and administrative support to employers, and ensuring the smooth implementation and management of program operations. The ideal candidate will have a strong background in data management, process improvement, and stakeholder collaboration. 

Essential Functions  

• Membership and employer support 
• Conduct membership audits with each employer on a quarterly basis, ensuring audits are staggered to cover a different employer each month
• Generate and distribute membership reports, as needed
• Lead data mapping initiatives with employers to establish accurate and efficient data flows; serve as the primary liaison with RISE Information Systems (IS) for setup and escalation of technical issues
• Support employers in generating and reviewing monthly dependent verification reports, ensuring compliance with program policies
• Reporting and compliance 
• Monitor and manage over-age dependent reports and provide necessary support to employers in addressing coverage transitions
• Collaborate with employers to address and resolve operational pain points, such as exploring and implementing technology solutions to enhance processes
• Documentation and program maintenance 
• Regularly update the EWHT Employer Manual to reflect policy changes, procedural updates, and new employer resources
• Maintain and improve the EWHT Program Manual, ensuring it remains a comprehensive and user-friendly reference for internal stakeholders
• Stakeholder collaboration 
• Act as a key point of contact for employers, fostering strong relationships through consistent communication, training, and troubleshooting support
• Partner with internal teams, including RISE IS and program leadership, to address and resolve operational challenges
• Other duties as assigned 

Working Conditions - Hybrid in or near Portland, OR (Flexible Work from Home Model) 

• Requires occasional lifting and exertion for short periods 
• Readiness to work occasional long hours, weekends 
• Able to travel between worksites and/or meeting locations within the state 

Supervisory Responsibilities  

This position is not responsible for supervising other staff members.   

Qualifications

Knowledge, Skills and Experience 

• 3+ years of experience in operations, data management, or a related administrative role, preferably in healthcare or benefits administration
• Strong analytical skills with the ability to manage and audit membership and enrollment data for accuracy and compliance
• Proficiency in data mapping and experience working with Information Systems (IS) teams to implement and support technology solutions
• Excellent written and verbal communication skills, with the ability to convey complex information clearly to diverse audiences
• Strong organizational skills with the ability to manage multiple projects, deadlines, and stakeholders simultaneously
• Familiarity with health plan administration
• Proficiency in relevant software tools (e.g., Microsoft Excel, project management software, and CRM systems)
• Demonstrated experience operating in a changing environment 
• Experience working with multiemployer trusts or labor-management partnerships is highly desirable
• Ability to work well under tight deadlines and in a team environment  
• Ability to support RISE’s organizational values of Respect, Integrity, Service and Equity in the development and delivery of your work including demonstrated positive interactions with staff, employers, workers, and other organizational stakeholders 

Pay and Benefits:

• Generous vacation plan 
• 100% paid medical, dental, vision for employees 
• 100% paid medical, dental, vision for qualified dependents 
• Employer-funded FSA plan 
• 15% employer-funded 401k (not a typo!) 
• Generous sick time and parental leave benefits 
• Paid week off for Winter Break! 
• Monthly work from home cell phone or internet reimbursement 
• 12 holidays + 5 floating holidays! 

COVID-19 Vaccine Requirement 
RISE Partnership is committed to keeping our community and workforce safe. Please note that all employees are required to be in compliance with our RISE Mandatory COVID Vaccination Policy. 

Equal Opportunity Employer 
RISE Partnership is an Equal Opportunity Employer. We value a diverse workplace and strongly encourage women, people of color, LGBTQ2S+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. 

Ready for this opportunity?  

A resume and cover letter are required for all applications.  

Your cover letter should explain your reason for wanting to work for RISE Partnership in this capacity and provide an example of your demonstrated success in a similar position.