Internal Applicants: If you are a current associate of Prosperity Bank, please apply through the internal Talent - Career Center in ADP.
The Remote Deposit Capture Specialist will be responsible for work in the Remote Deposit Capture Department. This position will also support Treasury management functions. Work will include handling multiple tasks and duties relating to setup, monitoring and ongoing maintaining of Remote Deposit Customers, including customer, vendor contact and support. Provide assistance to Treasury Management and Remote Deposit Capture Departments.
The essential function and duties of the position are:
1. Assumes responsibility for effective and timely performance of assigned functions.
Duties relating to setup and support of customers using Merchant Deposit Capture product.
Preparation and coordination of Merchant Deposit Capture risk assessment
Coordination and daily management of overall MDC activities
Technical knowledge and assistance with department projects and customers as needed.
Work with other departments during MDC implementation and conversions.
Assist in development of processes and procedures of the MDC department
Work closely as needed with MDC product vendors
Requires attention to detail with accuracy and timeliness
Assist with customer phone calls and inquiries relating to MDC and cash management products
Preparation and completions of forms, document scanning and other matters relating to customer records.
Cross-train and backup throughout cash management/treasury management and MDC operations.
Inventory and tracking responsibilities for MDC customer equipment
Monitoring and coordination of MDC product fees and expenses
Daily interaction with customers, department team members and banking centers.
Other duties as assigned.
2. Assumes responsibility for establishing and maintaining professional business relations with external customers, internal customers, and vendors.
Obtains and conveys information as needed. Composes correspondence as needed.
Resolves (or refers) questions and requests promptly and courteously. Quick and accurate follow-up to service and support request and issues is expected.
Acts in a courteous and professional manner.
Maintains confidentialty of customer information.
3. Assumes responsibility for establishing and maintaining effective coordination and working relations with Bank Associates, Management and Vendors.
Assists related departments as needed.
Supports cash management/treasury management and MDC personnel as needed.
Keeps management informed of area activities, risks, trends and of any significant problems.
Attends and participates in meetings as required.
Completes required reports and related documents.
4. Assumes responsibility for related duties as required or assigned.
Stays informed of changes in area policies, procedures, and requirements.
Ensures that work area is clean, secure, and well maintained.
Completes special projects and tasks as assigned.
Required Skills:
Accurate and attentive to detail.
Well organized.
Ability to assist others.
Able to use PC, calculator, phone and all related business equipment.
Strong communication skills.
Regular attendance required.
Required Experience:
High school graduate or equivalent. Some college preferred.
General banking knowledge, cash management knowledge desired.
1-3 years banking or office experience or equivalent higher education experience.
PC computer skills required.
Use of Microsoft Office products, specifically Microsoft Word and Excel.
*A pre-employment credit check will be performed on all qualified applicants.*
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