Collections Manager

Job Title

Job Description

We are seeking a highly motivated and experienced Collections Manager to join our Accounting Operations team at Philips. In this pivotal role, you will be responsible for leading the Collections DACH team and driving efforts to reduce Accounts Receivable. As a key stakeholder in the Order to Cash process, you will serve as a strategic partner, collaborating with various departments to ensure seamless and efficient operations.

As a leader and mentor, you will guide your team in fulfilling their process management obligations, fostering a culture of excellence and continuous improvement. Your expertise and leadership will be instrumental in optimizing our collections processes, enhancing customer satisfaction, and contributing to the overall financial health of the organization. 

Process management activities:

• Driving operations performance by ensuring that key design principles are adhered to, by following the Hoshin Planning and ensuring that improvement projects are executed to time, cost and quality

• Driving productivity initiatives across GBS and deliver productivity by driving process simplification, standardization and automation initiatives

• Managing Account receivable portfolio by driving transparency and standardization

• Driving root cause analysis and runs regular reviews with local teams to identify which processes result in manual activities/late payments and works with LEAN operations, sales, finance Business Partners, to find solutions to eliminate/reduce the root causes

• Managing the Collections domain and improvement of processes

• Manage projects’ team members within Credit and Collections

• Manage risk at a local/corporate level to ensure transparency of risk portfolio and to highlight when credit exposures are increasing

• Ownership ICS controls

• Support Sector and Legal in restructuring bad debt

Leadership activities:

• Seting up performance KPIs and mentoring team to drive them efficiently, ensures training curriculum is available and leads on- and offboarding processes

• Driving team engagement: by identifying gaps and opportunities through engagement survey results and taking actions to improve engagement score

• Responsible for performance management and development of team

• Manage stakeholders and standard processes within defined Accounting Operations service model; implementing change where necessary

Our benefits:

• Annual bonus based on performance achieved  

• Private medical care with the option to extend it to family members  

• Benefit System cards  

• Discount for Philips’ products  

• Wide variety of trainings

• Promotion of a healthy lifestyle in the office

• Employee Assistance Program

• Hybrid way of working (your presence is required at least 3 days per week at office in Lodz)

To succeed in this role, you should have the following skills and experience:

• At least 5 years of experience in finance positions and at least 3 years of experience in people management.

• Experience in managing international and multicultural teams

• Experience with complex stakeholders’ management on senior director level

• Excellent analytical

• “excellent” communications skills

• A Bachelor/master’s degree in finance, Business Administration, Legal or related area

• Fluent English both written & spoken

• Knowledge of German language as an advantage

• Customer-focus approach

• Determination to achieve excellent results.

• Knowledge of LEAN Methodology

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is office-based role.


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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