Content Moderator Specialist

Patreon is a media and community platform where creators give their biggest fans access to exclusive work and experiences. Over 300k creators are cultivating fandoms and building their businesses each month. Creators can offer free memberships to fans looking to explore more of their work, paid memberships to give access to exclusive media and community, or sell directly to fans with Shops.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• 8B+ earned since Patreon's inception

• 30M free new memberships in the first year of launching that option, and

• 10M fans paying each month for exclusive access to creators' work and community.

We're continuing to invest heavily in building the best creator products with the best team in the creator economy and are looking for a Content Moderation Specialist to support our mission.

This role is based in Porto and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Role

• Investigate users reported for violations of our Sexual Content and Violence and Gore Policies.

• When violations are found, reach out to the users and take kind, firm, and appropriate corrective action.

• Investigate and respond to inquiries from users in areas of responsibility owned by the Content & Policy team.

• Help research and implement best practices as we build our Sexual Content and Violence and Gore teams.

• This position will have a positive impact for the mission of protecting users on Patreon.

What you will have the chance to learn

• Judgment and communication skills as you balance enforcing the rules with deep empathy for creators and world class customer service

• Encyclopedic knowledge of trust and safety responsibilities for a platform that processes payments and hosts user generated content, including: content policy enforcement, abusive users, and takedown notices

• Emerging strategies tech companies are using to  users safe online

About You

• Bachelor’s degree (or equivalent work experience)

• Written and oral proficiency in English

• Able to balance empathy with skepticism while investigating potential violations

• Passion for and interest in Patreon and our mission

• Strong communication and analytical skills

• Ability to identify policy gray areas and make recommendations

• Prior experience working in Content Moderation preferred.

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First | They’re the reason we’re here. When creators win, we win. 

• Build with Craft | We sign our name to every deliverable, just like the creators we serve.

• Make it Happen | We don’t quit. We learn and deliver. 

• Win Together | We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds across the organization. If you’re excited about a role but your past experience doesn’t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you’re a creator at heart, are energized by our mission, and share our company values, we’d love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.