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Senior Website Services Specialist

Remote: 
Full Remote
Experience: 
Senior (5-10 years)
Work from: 
United States

Offer summary

Qualifications:

Proven track record in account management, Proficiency in G-Suite, Excel, and Word, Experience with website management tools, Knowledge of HTML, CSS, or JavaScript preferred.

Key responsabilities:

  • Manage client relationships for websites
  • Expertly address customer inquiries quickly
AffiniPay logo
AffiniPay Financial Services SME https://www.affinipay.com/
201 - 500 Employees
About AffiniPay
At AffiniPay, we’re continuously tackling exciting and interesting problems to define the direction of the financial technology industry and transform the way professionals get paid. Our drive to be leaders in fintech has fostered our fast-moving, growth-focused culture. We’ve assembled teams of highly collaborative problem solvers who are passionate about both personal and company growth. We are eager to create, work together, and do whatever it takes to get the job done. We also know that our people are our greatest asset and responsible for our ultimate success. As such, we invest in our team-members’ growth and development, recognize accomplishments, and celebrate successes together. We’re building a winning team, and we need more creative, collaborative, and fun-loving people to help us get the job done!
See more AffiniPay offers

Job description

Hi, We’re AffiniPay! 

AffiniPay is a leading fintech company, based out of Austin, Texas. As the market leader in professional services payments and practice management software, AffiniPay’s tech products serve legal, accounting, architectural, engineering and construction firms. AffiniPay has been recognized as one of Inc. 5000’s fastest growing companies in the U.S. for 13 years in a row, and as a result, our teams continue to grow as well! 

Are you passionate about delivering exceptional customer experiences and have a knack for crafting and managing websites? If so, this is your opportunity to shine! As a Senior Website Services Specialist, you’ll take the lead in maintaining and enhancing our customer websites, building strong relationships, and shaping impactful online experiences.

What You'll Do

In this exciting, customer-facing role, you will:

  • Be the go-to expert for managing client relationships, ensuring their websites are not only functional but thriving.
  • Masterfully maintain a ticketing system to address and resolve customer website inquiries with speed and accuracy.
  • Continue fostering strong partnerships with clients post-onboarding, ensuring their satisfaction with their fully functional websites.
  • Define project deliverables, establish timelines, and resolve content and technical challenges like a pro.
  • Collaborate with customers to identify and address issues, delivering swift and effective solutions.
  • Oversee multiple content management systems to build, track, and maintain websites.
  • Craft and edit web content, including image editing, proofreading, and ensuring everything aligns with style guidelines and technical specs.
  • Act as the crucial liaison between internal teams, colleagues, and third-party vendors to ensure seamless website management.
  • Identify opportunities for product enhancement and collaborate with website management to bring new ideas to life.
  • Play a key role in training new team members, sharing your expertise to elevate the team’s success.
  • Take on additional duties as requested—your flexibility and initiative will shine here.
About You

You’ll be a great fit if you have:

  • A proven track record in customer relationship building and account management.
  • A talent for aligning product features with customer goals, creating winning strategies for both parties.
  • Exceptional written and verbal communication skills to collaborate effectively.
  • A knack for thriving in cross-functional, dynamic environments.
  • The ability to manage multiple projects with precision, staying on top of deadlines and using independent judgment to achieve results.
  • Proficiency in tools like G-Suite, Excel, and Word to stay organized and productive.
Nice-to-Haves
  • Experience creating, deploying, and updating websites.
  • Familiarity with Duda, HTML, CSS, or JavaScript.
  • Knowledge of domains and DNS.
  • Skills in Adobe Photoshop and Illustrator.

Our Story

Founded in 2005, AffiniPay’s mission is to build technology products that helps professionals focus on the work they love. As the leader in the professional payments industry, AffiniPay’s products serve legal, accounting, architectural, engineering and construction firms. Our portfolio of software solutions include MyCase (Legal Practice Management Software), CASEpeer (Practice Management for Personal Injury Firms), Docketwise (Immigration & Case Management Software), Soluno (Legal Accounting), and Woodpecker (Legal Document Automation). Our portfolio of payment solutions include LawPay (Legal), AffiniPay for Associations (Associations), CPACharge (Accounting Professionals), and ClientPay (Architect, Engineer, and Construction). AffiniPay’s products serve over one hundred thousand users, and we are noted as one of the fastest growing tech companies in Austin, Texas. We are constantly looking for talent to join our team to continue playing a key part in unlocking our potential. 

 

Diversity, Equity & Inclusion at AffiniPay

At AffiniPay, we recognize that innovation occurs with a strong team of people who are diverse in background, personality, talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education, equal access to opportunities and information, inclusionary programs, and community outreach. 

 

Benefits that Benefit You! 

As a people first culture, we believe it is important that our teammates are happy, healthy, and productive.  In order to best support that, AffiniPay provides award-winning benefits that can make a difference in your life - right now and for the future.

  • All employees receive fully covered medical, dental and vision coverage - Choose from our 2 available health plans based on what fits you and/or your family!
  • Have some fur babies? - We offer them insurance too!
  • RELAX and enjoy your time away with our flexible paid time off policy! 
  • We will help you plan for your future - 401K, or RRSP if in Canada, with a company match
  • Competitive compensation packages that include mid-year and end-of-year bonuses and equity options for all full-time employees
  • Health Wellness Program that includes nutrition consultations, mental health apps, and access to discounted memberships
  • Have plans to grow your family? - Parental resources, including 16 weeks of paid time off for primary caregivers
  • Professional development opportunities including mentorships, leadership programs and our AffiniPayU courses
  • We believe it is important to give back with our Matching Gift Program and organized activities focused on donations, volunteerism and supporting the local communities throughout the country
  • D&I initiatives provide educational opportunities regarding multicultural issues, tolerance, and celebrating diversity among our entire staff
  • An incredible, in-office experience at our headquarters in Austin and San Diego including free lunch delivery, a fully stocked kitchen, and some “sweet” surprises for those afternoon pick-me-ups

 

 

Security Advisory

Our hiring teams at AffiniPay are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology.  As such, our Talent Acquisition Team only follows legitimate hiring practices.  We will always communicate with our candidates using emails with the AffiniPay domain and will never ask for sensitive/personal data during the application process.  All interviews take place over phone call, Zoom/Google Meet or in person.  All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up.  

 

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Financial Services
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Customer Relationship ManagementContent Management SystemsProject ManagementWebsite ManagementGT-SUITE (Simulation Software)ProofreadingImage EditingMicrosoft DNSHTML5Adobe PhotoshopJavaScript (Programming Language)CSS CodesSecurity DomainAdobe Illustrator

Other Skills

  • Microsoft Excel
  • Teamwork
  • Physical Flexibility
  • Communication
  • Problem Solving
Are you interested?

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