Security Operations Administrator- VA ESOM

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team. 

 IT Concepts is looking for an experienced Security Operations Administrator to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. As a Security Operations Administrator, you will play a critical role in coordinating and executing security- and suitability-related program operations. You will work closely with program managers, government officials, and other stakeholders to ensure efficient and effective program execution, compliance with security protocols, and adherence to established policies and procedures. Your responsibilities will include managing documentation, coordinating activities, monitoring compliance, and providing administrative support to ensure the smooth operation of the program. The ideal candidate possesses a strong blend of project management skills, analytical thinking, a proactive approach to problem-solving, and a strong attention to detail. 

Success in this position as a Security Operations Administrator consists of: 

• Minimizing mistakes in identifying and communicating errors to New Hires regarding their security paperwork 

• Ensuring a smooth onboarding process for New Hires 

• Ability to pick up on new processes in a timely manner 

• Ability to identify areas for improvements and recommend solutions 

Responsibilities: 

• Security Clearance Management: Oversee and maintain security clearance processes and protocols, including managing sensitive personnel security clearance paperwork, coordinating with government agencies for clearance requests, and monitoring compliance with security regulations and requirements.  

• Coordination and Communication: Facilitate communication and coordination among program stakeholders, including government officials, team members, subcontractors, and other parties. Schedule tasks and organize meetings as necessary. Maintain effective communication channels to ensure smooth program operations. Collaborate with cross-functional teams to implement improvements, drive efficiency and growth, and optimize toward company goals. 

• Record Keeping and Documentation: Maintain accurate and up-to-date records, documentation, and databases related to program activities, including sensitive data. Ensure proper handling, storage, and dissemination of sensitive and classified information in accordance with security protocols. Maintain SharePoint and other ITC/client sites with appropriate documents and information.  

• Program Operations Support: Provide comprehensive operational support through Security and Suitability Clearance processes including managing documentation, maintaining files, preparing reports, and coordinating operational activities. Assist with developing and maintaining operational procedures, guidelines, and best practices to ensure consistent and high-quality execution. 

• Data Analysis and Reporting: Gather and analyze data to generate insights into project and operational performance, identifying trends, anomalies, and areas for improvement. Develop detailed reports to provide stakeholders with clear visibility into project and operational metrics. Create ad hoc reports and analyses to support decision-making processes. 

Note: This job description is intended to outline the general nature and level of work performed by employees in this role. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications. Other duties may be assigned as needed.

Location: This is a 100% remote position that can be performed within the United States. EST working hours. 

Requirements

• Bachelor's degree in Business Administration, Project Management, Operations Management, Information Technology or a related field. 

• 3+ years of experience relevant to the job description, ideally in a security coordinator or operations support position 

• Knowledge of government contracting, security regulations, and compliance requirements  

• Experience coordinating highly complex program operations 

• Experience managing detailed processes involving multiple stakeholders 

• Experience facilitating communication amongst multiple stakeholders 

• Excellent organizational, multitasking, and time management skills. 

• Strong attention to detail and accuracy in record keeping and documentation. 

• Excellent communication and interpersonal skills, with the ability to interact professionally with stakeholders at all levels. 

• Strong analytical skills, with the ability to collect, analyze, and interpret complex data sets. 

• Detail-oriented mindset with a focus on accuracy and quality in all tasks. 

• Proactive problem-solving abilities and a willingness to take initiative to drive continuous improvement. 

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software and tools. 

• Ability to work independently and collaboratively in a fast-paced, dynamic environment. 

Preferred Skills: 

• Experience working with sensitive documentation containing PII, preferably with Clearances and Suitability processes 

• Strong interpersonal relationship-building skills; customer service experience  

• Prior experience with data analysis and/or data visualization techniques  

Clearance requirements:  

• US Citizen or Green Card Holder
• Must be able to obtain and maintain Public Trust Tier 4. 

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (DEV and SVC).

Industry Recognition

Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C.

Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award

Benefits

We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. 

We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development.  Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. 

We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy.

AAEO & VEVRAA

ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.

ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.

As a part of our VEVRAA compliance efforts, ITC has established an affirmative action plan that outlines our commitment to the recruitment, hiring, and advancement of protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness.

We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.

Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.

How to Apply

To apply to IT Concept Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.”  Please upload your resume and complete all the application steps. You must submit the application for IT Concepts to consider you for a position.  If you need alternative application methods, please email careers@useitc.com and request assistance.  

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@useitc.com.