Senior Systems Engineer - Remote Hybrid - Mobile, AL

***This is a remote hybrid role that offers flexibility, with two days being work from home, and three days being in-office. Applicants must be eligible to work in the United States.***

Title: Senior Systems Engineer

About the Role

The Senior Systems Admin / Engineer will work as part of a Managed Services Support Team to design and execute a diverse range of customer facing IT projects. The Senior Systems Admin / Engineer will also be responsible for assisting with the collaboration of support of reactive support requests that cannot be resolved by junior technicians. The Senior Systems Engineer must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex issues.

The Senior Systems Admin / Engineer will also perform root cause analysis, develop checklists for replicable processes and recommend procedures and controls for problem prevention. This position does require independent work, sharing information and working with a team in a dynamic environment.

Responsibilities:

• Provide technical support for escalated client requests
• Provide final escalation remote troubleshooting support on desktop, laptop, mobile and application issues.
• Work to resolution automated server alert issues.
• Assess and prioritize resolution of open issues; confer and escalate any issues that require the assistance of senior administrator
• Document all reported incidents and help identify trends to assist in future problem resolution
• Research and troubleshoot technical issues and provide resolutions
• Monitor, document, and manage the resolution process in a timely manner
• Communicate effectively and courteously with clients during the resolution of their issue
• Assist with maintenance of knowledge base used for problem resolution
• Document all changes to client configuration
• Be a leader and mentor to junior technicians
• Other duties as assigned

What You Bring to The Team

• Bachelor’s Degree in Business, Computer Science and/or related field, highly preferred 
• Able to work in a fast paced, high urgency environment
• Able to handle significant workload at times with minimal supervision
• Author and maintain knowledge documents and technical guides
• Design, plan, and execute technical processes and statements of work for customer projects
• Assist support staff with reactive escalation as required
• Demonstrable ability to self-manage and maintain schedules with customers
• Ability to work after hours for escalation and project related work as required
• Ability to communicate well with clients and work well with co-workers while working on service issues and in project-based work

Experience

• 5-7 years preferably supporting multiple customers
• 5+ Years Active Directory 2008+ Administration /Configuration / Troubleshooting
• 5+ Years Exchange Server 2007+ Administration /Configuration / Troubleshooting
• 3-5 Years Group Policy Administration / Configuration /Troubleshooting
• 3+ Years Certificate Administration / Management
• 3-5 Years MS 365 Administration / Migration
• 3-5 Years Smarthost Administration / Configuration
• 3-5 Years Cloud and local backup solutions /integrations
• 5+ Years Powershell / VBS / Batch scripting knowledge (Including Exchange / Azure / AD PS / MS365)
• 3+ Years VMware Infrastructure (ESXi / vCenter /Horizon) Design / Configuration /Management
• 1-3 Years Understanding of Switching/Routing/VLANning configuration
• Experience in Windows environments managing physical and virtual environments at an enterprise level as Senior Administrator or Senior Engineer

Soft Skills:

• Excellent problem-solving abilities with a focus on root cause analysis.
• Strong communication skills, both written and verbal.
• Leadership qualities with the ability to mentor and guide junior team members.
• Strong organizational skills and attention to detail.

Opportunities

At Magna5, we’ve put thought into what it takes to build a strong and competent team. A team that collaborates and encourages their peers at a company that promotes individual growth, not one that silo’s them. Magna5 has developed a training program that will allow any member of our team to enhance their education that will enable them to grow their knowledge and mature their skillsets. We provide people with a career path into new technology and senior positions that most companies do not offer.

Hours & Schedule

The Magna5 Support Center operates 24/7. The shift for this position will be M-F 8:00 AM to 5:00 PM.

Work Perks

• 2 days WFH, 3 days onsite position
• Paid time off including paid holidays and floating holidays.
• Bonus potential based on individual and company performance
• Highly competitive and flexible medical, dental, and vision benefits plans
• 401(k) with employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities

Magna5 Values

• Win Together – We collaborate with clients and across the Magna5 team to provide complete solutions for every IT challenge.
• Respond Fast – When clients or teammates reach out, we answer with urgency, assembling the needed expertise to provide quick and accurate resolutions.
• Earn Trust – We strive to earn and keep the trust of our clients and teammates through our actions every day, fulfilling every promise we make.
• Stay Transparent – No secrets and no surprises. We respect our clients and one another by providing candid assessments and complete, accessible information.
• Think Ahead – “Good enough” isn’t good enough. We strive to be the best. Our team members are proactive with our problem solving and work to stay on the leading edge of new technologies that drive client success.

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.