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Office of President Analyst (Remote)

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Salary:

36 - 45K yearly

Experience:

Mid-level (2-5 years)

Work from:

Texas (USA), United States

Offer summary

Qualifications:

High School Diploma or equivalent experience, Minimum two years in consumer loan servicing, Experience in customer complaints desired, College degree preferred.

Key responsabilities:

Log customer complaints internally and externally
Conduct research to resolve complaints and trends

Exeter Finance Financial Services Large https://www.exeterfinance.com/

1001 - 5000 Employees

See more Exeter Finance offers

Job description

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you’re at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Office of the President (OOP) Analyst I is responsible for the logging of customer complaints received internally or through external entities and/or agencies. The Analyst is responsible for conducting the research to resolve the complaint, determine root cause and provide written response within the allocated timelines. Research may include working with business line leadership, regulators, and customers. The Analyst will conduct analysis of complaint data to understand where trends, issues and/opportunities may exist.

Job Duties

Conducts thorough review of complaints through account level reviews and recorded phone calls to identify root cause and resolution. Customer contact may be required.
Provides comprehensive and accurate written response and resolution within allocated timelines
Compiles data, performs detailed analysis, provides a thorough summary of results/observations to management
Responsible for the logging of customer complaints received internally or through external entities and/or agencies
Establishes and maintains effective working relationships with key business partners and leadership
Develops and maintains a comprehensive knowledge of business processes, policies and systems
Participate in calibrations with peers and management on complaint handling response and process
Escalates concerns, issues and risks when appropriate
Other duties as assigned

Education and Work Experience

High School Diploma, or equivalent work experience. College degree preferred
Automobile lending and/or collections experience is preferred.
Minimum of two (2) + years of experience in consumer loan servicing (customer services, collections) call center environment; customer complaint experience required
Minimum of two (2) + years of consumer auto finance experience strongly preferred
Good knowledge of federal, state law and regulations applicable to auto finance
Good analytical skills required, as well as the ability to utilize appropriate analysis, judgment, and logic
Good verbal communication skills
Ability to express thoughts, arguments, and ideas clearly and effectively in written form
Good grammatical skills to include sentence structure, subject/verb tense, punctuation, spelling, and other basic mechanics of the written language