Sr Manager Site Reliability Engineering - Remote

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential.   Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

Senior Site Reliability Engineering Manager, reports to Director of Engineering, DevOps COE. As the leader of our SRE pillar in the DevOps COE, you will lead the technical strategy and vision for our reliability practices for our mobile application. We invite you to be part of our team, driving the transformation of our reliability engineering subject area by working closely with our Engineering community, Technical Leads, Product, and Architecture teams.

Responsibilities

• Has an oversight on design decisions and guides team to achieve key results for products assigned to them
• Resolves issues using engineering principles and builds proactive design solutions for potential failures.
• Take charge of a team of site reliability engineers who are responsible for developing a continuous reliability approach and implementing crucial site reliability engineering practices.
• Design and drive monitoring, alerting, ticket reporting strategies to measure SLA, SLO, MTTI, MTTR and align with management expectations to reduce/minimize prod downtime
• Guide site reliability automation to help eliminate manual toil and build a self-healing capability
• Participate in selection of appropriate automation tools, defining technology, quality, experience and implementation standards and practices within own technical domain

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $149,260.00 - $190,310.00 per year
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience and other job-related factors.

• Bachelors Degree in Technology or a related field, or equivalent experience
• 5+ years professional experience as a Site Reliability Engineer with at least 3+ years as a people manager or similar positions
• Experience with SRE design to address reliability and resiliency with availability
• Experience in working in a cloud environment
• Experience in mobile development on iOS and Android
• Strong experience with DevOps (CI/CD pipelines with Jenkins or similar; Git/GitHub)
• Proven skills in high availability and scalability design, as well as performance monitoring and testing
• Extremely comfortable with production environments, firewalls, and networking
• Proven expertise in deploying, observing, altering, logging, and monitoring systems (New Relic, Data dog or something similar) with a dedication to predictive analysis.
• Experience collaborating with colleagues, showing proficiency in interpersonal and written communication.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.