Are you driven by challenges and excel in problem-solving? Do you have a zeal for customer service excellence? Join Cognera, a forefront provider of outsourced billing and settlement services catering to premier energy retailers across North America. As a Utility Settlement Analyst, you will:
• Be an integral part of a dynamic professional team, delivering top-notch billing and settlement solutions.
• Engage in complex problem-solving scenarios, showcasing your analytical prowess and attention to detail.
• Champion customer service, ensuring client satisfaction through efficient and accurate service delivery.
• Contribute to a culture of innovation, helping to streamline processes and enhance service offerings.
This is a full-time, remote position, allowing employees to work from home while being part of a collaborative and supportive team environment.
WHAT YOUR RESPONSIBILITIES WILL BE:
- Perform settlement functions across a suite of multi-jurisdictional clients. Using checks and validations to ensure all settlement and billing outputs are generated as expected.
- Maintain a current knowledge of settlement activities for the purposes of interpreting and applying contractual obligations as they apply to financial payments and penalties and maintain an awareness of industry developments in settlement technologies and practices.
- Evaluate the effectiveness of current settlement processes, collaborating with Research and Development to implement efficiencies and improvements as needed.
- Assist in producing business process and documentation for settlements activities. Assist in providing written procedural instructions, advice, guidance, and training regarding the settlement process.
- Perform reconciliations to ensure all settlement and billing transactions have been invoiced as expected.
- Monitoring of market transactions for successful file load.
- Expertly handle escalated support tickets, working directly with customers to deliver exceptional service and resolve transaction discrepancies.
- Collaborate with Research and Development to oversee bug fixes and software enhancements, ensuring high-quality product improvements.
- Use discretion to implement timely solutions to problems, aiming to maximize customer satisfaction and minimize downtime.
- Gather comprehensive information to categorize requests, determine resolution methods, and develop process guides and documentation.
- Exercise sound professional judgment in problem analysis to:
- Attempt software solutions via phone support, or
- Determine the appropriate level of maintenance needed to address issues.
- Fulfill additional responsibilities as required, adapting to evolving business needs and objectives.
WHAT WE ARE LOOKING FOR:
- Data Analysis Expertise: Proven experience in quantitative analysis and working with complex data sets.
- Adaptive Learner: Quick learning ability and adaptability to thrive in dynamic environments.
- Technical Proficiency: Strong technical aptitude with hands-on experience in MS Excel, MS Access, and SQL.
- Analytical Prowess: Demonstrated analytical skills with an unwavering attention to detail.
- Strategic Mindset: Strategic thinker capable of conducting thorough analysis, research, and developing actionable strategies for problem resolution and process improvement.
- Independent Operator: Self-motivated with the ability to set priorities, work autonomously, and achieve objectives without direct supervision.
- Communication Excellence: Strong interpersonal skills and professional communication abilities.
- Positive Attitude: A proactive and optimistic approach with a ‘can do’ attitude.
- Customer Service Champion: Outstanding customer service skills, ensuring client satisfaction and service excellence.
WHAT WOULD MAKE YOU STAND OUT:
- Educational Foundation: A university degree or diploma in a relevant field, providing a solid academic base for advanced analytical work.
- Sector Experience: Direct experience in the de-regulated retail energy or utilities sector, offering a nuanced understanding of industry-specific challenges and opportunities.
WHAT WE OFFER
- 3 weeks' vacation and 5 personal days
- Comprehensive Medical, Dental and Vision coverage from your first day of employment
- Employee stock ownership and RRSP/401k matching programs
- Charitable social committee
- And more!
COMPANY OVERVIEW
Cognera provides mission-critical, cloud-based billing and settlement services to energy retailers and utilities as well as communications software and database solutions in North America and Europe. Teamwork, client focus, and fun is a big part of the corporate culture. To learn more about the company please visit https://www.cognera.com/.
How to apply:
If you are interested in applying to this job, click 'Apply Now' to apply online. If this role does not align with your career goals, feel free to review all our current opportunities here or submit your resume to our Harris Talent Network here for future opportunities.
Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
