Health Info Specialist-1

About Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

Health Information Specialist Position

Reports to: Supervisor of Health Information Systems
 

Responsibilities:

• Coordinate with the Accolade 2nd.MD team (nurses, Accolade 2nd.MD panel of physicians, other Health Information Specialists, etc.) to ensure an exceptionally fast turnaround for 2nd.MD consultations.

• Facilitates timely, complete, and accurate retrieval of requested medical records from all identified providers/facilities.

• Analyze and format medical records and identify medical imaging studies that contribute to each consultation.

• Participates in training less experienced staff.

• Promotes best practices and process improvements.

• Protects confidentiality of personal health and proprietary business information.

• Accurately enter information into a proprietary online platform.

• Strives to meet team/personal qualitative and quantitative monthly and yearly incentives.

Qualifications Preferred:

• Excellent written, verbal, and interpersonal communication skills

• Exceptional customer service skills

• Strong critical thinking and problem-solving skills

• Comfortable with the pressure of deadline-focused work, and also have the self-discipline to create and adhere to self-

imposed deadlines

• 1+ years of professional experience in a hospital or medical office setting with experience in medical records

• Experience reviewing and/or identifying Oncology and/or Pediatric records

Minimum:

• Innovative, enthusiastic, and professional

• Technology proficient (Apple/MAC)

• Ability to navigate through multiple technology platforms

• Ability to work effectively as an individual and/or team

Physical Demands/Working Conditions:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as

computers, phones, printers, and filing cabinets.

• The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to

talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with

hands and arms.

• This is a full-time position in Houston, Texas.

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Paid Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

• Employee Stock Purchase Plan (ESPP) w/ employee discount

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. 

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.