VP of Client Services

Are you looking for a place where you can bring your passion, drive and ambition?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
 

Bring your experience and be empowered to innovate.

As a Vice President of Client Services on the Neighborly Customer Solutions (NCS) team, a typical day for you will include:

• Serve as the main executive interface with Brand Presidents and franchise owners.
• Develop and implement strategies that enhance NCS's value proposition.
• Oversee the onboarding, selling, and marketing of NCS services.
• Ensure efficient operation and delivery of client services.
• Lead efforts to optimize customer interactions and service delivery.
• Analyze customer feedback to identify areas for improvement.
• Foster a culture aligned with the NCS culture of excellence emphasizing positive communication, collaboration, and continuous improvement.
• Monitor key performance indicators, using data to drive decisions and improvements.

Bring your skills and be inspired to achieve success.

(Required qualifications)

Experience:

• A minimum of ten (10) plus years in Operations, preferably in a franchise and/or retail environment required

Skills:

• Strong understanding of the business landscape.
• Demonstrated experience as a team leader, with the capability to generate a vision, establish direction, and motivate team members to achieve set goals.
• Excellent oral and written communication skills, proficient in persuading individuals at all levels both internally and externally.
• Strong people and influencing skills, adept at partnering with a dynamic leadership team and navigating matrixed relationships.
• Balanced and even-handed approach to problem resolution.

Education: Bachelor’s degree in Business or a related field. MBA is a plus.

Bring your goals and be enabled to reach them.

• Competitive Pay: Base + Annual Bonus Potential + Equity
• Benefits: www.myneighborlybenefits.com

Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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