Senior Allscripts/Sunrise Support Analyst

Job Description:

ABOUT US

At e4health, we Empower Better Health. The e4health Team is on a relentless mission to care for those teams who care for others. We bring our passion, ingenuity, and expertise to every engagement. In joining our Team, we want your help to provide our customers with powerful solutions in the pursuit of quality, integrity, clinical and financial value across healthcare.

Our People make the difference. Serving more than 400 hospitals and health systems nationwide for nearly two decades, e4health provides solutions to tackle the toughest problems in healthcare with unmatched technology, mid-revenue cycle, and operational expertise. e4health solutions streamline clinical, financial, and health information data and workflows, optimize coding, quality, and clinical documentation integrity processes, and address health IT operational challenges to deliver material results for healthcare organizations across the country. Learn more about us at www.e4.health.

JOB SUMMARY/ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist team with testing script setup and execution, if needed, to test changes to application
• Document issues and assist implementation team with troubleshooting and resolving issues identified
• Consult with client to deliver client-specific venue configuration, testing and training, as needed
• Consult with clients on current workflows and configuration, upgrade implications, system changes and enhancements and ongoing system maintenance
• Complete client-specific design, configuration and troubleshooting within appropriate tools
• Complete full solution build with accountability for build quality score and follow up actions
• Develop and execute test plan and test script execution and note changes in end user functionality
• Identify and escalate issues to solution and engagement leadership
• Leverage internal and external resources to deliver problem identification and resolution
• Drive the client through design of clinical and business process, solution and technology workflow, and successful adoption that will lead to achieved value
• Assist in change management, identify opportunities for improvement, and provide accountability for achieving the project’s targeted outcomes.
• Provide expert industry knowledge in complex client environments; contribute in a leadership capacity to advance the solution and its effectiveness; consult with clients and project teams to recognize and document benefits; provide gap analysis and process redesign recommendations, support client and project teams; develop associate domain expertise (clinical, revenue and operational) and consulting skills; consults with client to develop and apply appropriate policies and procedures

REQUIRED QUALIFICATIONS:

• 5+ years support experience across Allscripts/Sunrise IT platform
• Strong knowledge and understanding of workflow and overall design, build, and maintenance within Allscripts/Sunrise IT platform
• Expertise working with a client team in assisting with troubleshooting complex issues, recommending solutions, and assisting client with executing resolution plans
• Legacy Support and Maintenance Experience is preferred
• Ability to work within client SLA’s for issue remediation
• Managing defined timelines to meet project deadlines
• Capable of working alone or within a defined team
• Aptitude to deal with ambiguity
• Excellent written and verbal communication skills
• Ability to interact with all end users
• Able to establish and meet delivery dates
• Ability to manage multiple projects and issues adjusting priorities as needed
• Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
• Ability to assume on call responsibilities

KEY SUCCESS ATTRIBUTES:  

• Integrity, passion, and ethics are required  
• Demonstrates strong collaboration skills  
• Has strong analytic and problem-solving abilities and techniques  
• Exhibit consistent initiative with strong drive for results and success  
• Demonstrate commitment to a team environment   
• Well-developed written, verbal, and presentation communication skills including deep listening and attention to detail
• Ability to self-motivate and self-direct
• Possess strong time management and organizational skills
• Commitment and adherence to company Core Values 
  
  

CORE COMPETENCIES: 

• High level of integrity & ethical judgement
• Communication
• Consistency and Reliability  
• Meeting Standards 

401(k) ELIGIBILITY

e4health offers a retirement benefits package including 401(k) with company match.

• Full-time employees will be eligible to contribute to a 401(k)-retirement account after successfully completing 90 days of employment.
• Part-time employees will be eligible to contribute to a 401(k)-retirement account after completing 250 hours of worktime.

The items listed below pertain to Full-Time Employees only 

BENEFITS:

We offer an excellent salary, medical, dental, vision, life, short/long term disability insurance, and PTO policy.

PHYSICAL DEMANDS OF THE ESSENTIAL FUNCTIONS: 

Sitting, talking, hearing and near vision are required over 90% of the time. Feeling is required over 90% of the time and reaching is required about 50% of the time.  The ability to travel to field sites may be required up to 15% of the time.

WORKING CONDITIONS WHILE PERFORMING ESSENTIAL FUNCTIONS:  

Over 90% of the time is spent indoors, with protection from weather conditions. Exposure to noise levels that may be distracting or uncomfortable is present in only unusual situations.

PAY RANGE

Pay range for this position is $55-65hr.

e4health is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

At our organization, we believe in the principles of pay transparency to foster a fair and equitable workplace for all employees. In alignment with this commitment, we openly communicate salary ranges, bonus structures, and additional financial benefits associated with each position. We believe that transparency in compensation not only promotes trust and accountability but also helps mitigate wage gaps and biases. By providing clear and comprehensive information about compensation in our job descriptions, we aim to create a transparent and inclusive environment where all employees feel valued and respected. Join us in building a culture of fairness and transparency as we strive for excellence together.