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Strategic Customer Engagement Manager

Remote: 
Full Remote
Work from: 
United States

Offer summary

Qualifications:

Bachelor's degree in relevant field., 5+ years in customer engagement roles., Strong B2B relationship understanding., Excellent communication and project management skills..

Key responsabilities:

  • Manage Customer Advisory Boards (CABs).
  • Develop executive sponsorship programs.
  • Organize product feedback sessions and early access programs.
  • Define objectives and manage budgets for engagement activities.
ABBYY logo
ABBYY Large https://www.abbyy.com/
1001 - 5000 Employees
About ABBYY
ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. We aspire to constantly reimagine how technology solves process and data challenges to help people and organizations thrive. We help more than 10,000 companies globally, including many of the Fortune 500, driving significant impact where it matters most: customer experience, profitability, and competitive advantage. For more information, please visit the ABBYY website.
See more ABBYY offers

Job description

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.

Our commitment to respect, transparency, and simplicity means you can trust us to always choose to do the right thing.

As a trusted partner for intelligent automation, we solve highly complex problems for our enterprise customers and put their information to work to transform the way they do business. Innovation and excellence run through our veins, and you will work with experts who are creating market-leading technologies, using Machine Learning and Artificial Intelligence, and an advanced and sophisticated tech stack.

The Strategic Customer Engagement Manager is responsible for developing and executing high-impact customer engagement strategies, with a focus on managing customer advisory boards (CABs), executive sponsorship programs, and strategic product engagements. This role is crucial in fostering strong relationships with key customers, gathering valuable insights, and driving product innovation. 

Key Responsibilities 

Customer Advisory Board Management 

  • Establish and oversee CABs, including member selection, meeting planning, and execution 
  • Facilitate regular CAB meetings to gather feedback on product vision, roadmap, and strategy 
  • Analyze and report CAB insights to inform product development decisions 

Executive Sponsorship Program 

  • Develop and maintain an executive sponsorship program, pairing senior executives with key accounts 
  • Ensure executive sponsors understand their role and are equipped to enhance customer relationships 
  • Coordinate and track executive-customer interactions and measure program effectiveness 

Strategic Product Engagements 

  • Organize product feedback sessions, beta testing, and early access programs with CAB members 
  • Coordinate product roadmap presentations and discussions with key customers 
  • Facilitate direct communication between the product team and strategic customers 

Program Management and Strategy 

  • Define program objectives, metrics, and success criteria for CABs and executive sponsorship initiatives 
  • Develop and manage budgets for customer engagement activities 
  • Continuously improve program effectiveness and measure impact on business goals 

Qualifications 

  • Bachelor's degree in Product management, Business, Marketing, or related field 
  • 5+ years of experience in customer engagement, product management, or similar roles 
  • Strong understanding of B2B customer relationships and enterprise software industry 
  • Excellent communication and interpersonal skills, with the ability to interact effectively with C-level executives 
  • Proven track record of developing successful customer engagement programs 
  • Experience with CRM software and data analysis tools 
  • Strong project management and organizational skills 

Key Competencies 

  • Strategic thinking and ability to align customer insights with business objectives 
  • Excellent facilitation and presentation skills 
  • Ability to build and maintain relationships with high-profile customers 
  • Strong analytical skills to derive actionable insights from customer feedback 
  • Proactive problem-solving and conflict resolution abilities  

This role requires a dynamic individual who can balance strategic thinking with hands-on execution, ensuring that customer insights drive product innovation and business growth. The ideal candidate will be passionate about customer success and have the ability to influence both internal stakeholders and external clients. 

Additionally, you will enjoy some of our local benefits such as:

  • Comprehensive medical, accidental, and life insurance
  • Weekly wellness sessions to support your physical and mental well-being
  • A generous paid time off policy

At ABBYY you will: 

Love how you work

  • We provide remote and hybrid working options to fit all lifestyles.
  • We use flexible hours across most of our teams to allow you to find your own definition of balance.
  • Encouraging a culture of giving, we provide two paid volunteering days off every year so you can take time to contribute to the causes you care about.
  • To ensure your family is cared for, we offer paid parental leave in all our locations.

Love whom you work with

  • We are a global team of 800+ colleagues, spread across 15 countries on four continents.
  • With 30+ nationalities and ages ranging from 21 to 80, our workforce reflects the world.
  • Innovation and excellence run through our veins.
  • Our teams gather the expertise which has garnered ABBYY more than 140 technology patents.
  • We are guided by the values of respect, transparency, and simplicity. "Team Environment" is in the top three highest-scoring drivers of engagement across all of our departments.

Love what you work on

  • We are a company with more than 30 years of experience in the technology market.
  • Over 10,000 customers trust ABBYY, including many Fortune 500 ones, with names such as DHL, Johnson & Johnson, FDA, DMV, PwC, KeyBank, Spotify, and H&R BLOCK in our client portfolio.
  • ABBYY has modernized the way companies leverage their data in documents by creating the first low-code/no-code Intelligent Document Processing platform.
  • Our Machine Learning, Natural Language Processing, Computer Vision Technologies, and a Marketplace built with AI, can transform any document in any process.
  • Top Analyst firms recognize ABBYY's market leadership, including Gartner, Everest PEAK Matrix ® Assessment, ISG Intelligent Automation Lens, and NelsonHall, amongst others.

ABBYY is an Equal Employment Opportunity employer that values the strength that diversity brings to the workplace. To learn more about our commitment to Diversity and Inclusion, check out the careers section on our website. ​

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Product ManagementRelationship MarketingCustomer EngagementCustomer Relationship Management (CRM) SoftwareProject ManagementPresentation TrainingMeeting FacilitationData Analysis

Other Skills

  • Program Management
  • Problem Solving
  • Analytical Skills
  • Strategic Thinking
  • Communication
  • Relationship Building
  • Social Skills
Are you interested?

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