Service Delivery Manager - Global Delivery

With Confluent, organisations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better everyday – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About the Role:

As an Engagement Manager , you will help organizations navigate significant business and technological transformation associated with adopting a streaming platform, while helping to build the professional services team at Confluent.  You will engage across the lifecycle of our customers to align business outcomes, ensuring clear success criteria, and assess customer success. This role will mentor and lead within Professional Services as well as align with strategic delivery partners within a region.

What You Will Do:

• Drive success with Confluent Professional Services customers across a regional customer base.
• Manage bookings, revenue, margins, and satisfaction targets.
• Create and drive legal terms agreements for your customers.
• Engage with stakeholders across the customer organization from C-level / VP to Architects and program managers. Build initial services direction, ensure customer success and satisfaction, and contribute to account and regional growth plans.  
• Build a great team and company.  Help to develop strong relationships, capabilities, and  experience among Confluent team members.
• Participate in Confluent product and sales strategy conversations affecting customers in your region.  
• Strengthen Confluent success across your customer base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities

What You Will Bring:

• Experience overseeing enterprise-level IT delivery projects (4+ years or equivalent capability). 
• Experience selling enterprise IT delivery services (2+ years or equivalent capability).  
• Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.
• The role will be largely customer-facing, so candidates need exceptional interpersonal communications capabilities.  They travel to customer sites and lead engagements that include working with business executives, enterprise architects and engineering/design management personnel from the customer

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

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