Position Title: Admin Specialist
Work Set-up: Work from Home
Schedule: 4:00PM – 12:30AM
Salary: Php 45,000 - 50,000
Sign-on Bonus: TBC

Our client is a company that specializes in providing expert structural repair and maintenance services for residential, commercial, and industrial properties. With a focus on ensuring the safety and longevity of buildings, the company offers a wide range of services, including crack repairs, foundation repairs, and subsidence solutions. The company combines advanced technology with years of industry experience to deliver reliable, long-lasting solutions that address both minor and significant structural issues. Committed to quality and client satisfaction, they work closely with property owners and developers to ensure structural integrity.

JOB DESCRIPTION FOR AN ADMIN SPECIALIST

Your Responsibilities as an Admin Specialist would be:
• CRM Management (High Level/Genie AI):
• Day-to-Day Operation: Handle the CRM for all sales and customer service tasks, managing customer data, and ensuring accurate record-keeping.
• Lead Management: Input new enquiries into the CRM system, track sales leads, and assign them to the appropriate team members.
• Pipeline Management: Monitor and update the sales pipeline, ensuring that all leads are followed up promptly and appropriately moved through the sales funnel.
• Social Media & Marketing Integration: Oversee and manage the integration of social media and marketing tools into the CRM, ensuring smooth synchronization of lead generation efforts.
• Data Accuracy: Ensure data integrity and accurate information within the CRM, including regular updates to customer information, sales progress, and communication logs.
• Sales Support:
• Enquiry Management: Respond to customer enquiries via the catch-all email and telephone, logging interactions in the CRM and following up as needed.
• Contract Administration: Use DocuSign to manage and send out contracts, ensuring that all documentation is accurately completed and signed off in a timely manner.
• Sales Stages Management: Coordinate and track the various stages of the sales process, from initial enquiry through to contract signing, project management, and closure of the file post-project completion.
• Customer Communication: Handle regular communication with clients throughout the sales and project lifecycle, ensuring excellent customer service and professional interactions.
• Customer Service:
• First Point of Contact: Serve as the first line of communication for incoming calls and emails, providing information or directing inquiries to the relevant teams.
• Customer Issue Resolution: Handle customer service requests, issues, or complaints, and ensure they are resolved promptly, with clear communication throughout the process.
• Post-Sale Follow-Up: Ensure customers receive all necessary post-project documentation and provide support for any follow-up queries.
• Administrative Duties:
• Documentation: Maintain organized records of sales and customer service interactions, ensuring all files are up to date and easily accessible.
• Reporting: Generate reports from the CRM on sales performance, customer interactions, and project status for management review.
• File Closure: After project completion, ensure that all customer files are properly closed and archived according to company standards.

Qualifications as an Admin Specialist:
• Bachelor’s degree in business or a similar discipline is strongly preferred.
• Prior experience in administrative roles supporting sales and customer service teams.
• Experience working with CRM systems such as High Level, Genie AI, or similar platforms.
• Proficient with DocuSign or other contract management tools.
• Knowledge of social media integration tools and marketing automation in a CRM system.
• Strong organizational and time management skills.
• CRM Expertise: Experience managing CRM systems such as High Level or Genie AI, with strong capabilities in handling customer data, pipelines, and integrated tools.
• Communication Skills: Excellent verbal and written communication skills, with the ability to handle email and telephone enquiries professionally and efficiently.
• Sales Administration: Proven experience in supporting sales processes, from lead management through to contract administration and project completion.
• Customer Service: A strong focus on delivering outstanding customer service, with the ability to resolve issues and maintain client satisfaction.
• Document Management: Experience managing contracts and documentation via systems like DocuSign, ensuring accuracy and timely completion of agreements.
• Multi-tasking and Organization: Strong organizational skills with the ability to manage multiple tasks simultaneously, keeping track of all sales and customer service activities.
• Technology Proficiency: Familiarity with social media and marketing tool integrations in a CRM, with the ability to manage and troubleshoot any synchronization issues.
• Construction Industry Knowledge (Preferred): Familiarity with the construction industry or a related field is highly desirable, as it helps in understanding project lifecycles and customer needs.

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-like balance meets a commitment to foster growth.
 Genuinely caring Leadership Team
 Competitive salary package
 Company-provided full set-up for desktop/laptop with a back-up internet
 HMO on the first day of hire
 15 Vacation Leaves and 5 Sick Leaves
 Annual Performance Reviews
 Unlimited Employee Referral Incentives
 Employee Loan Facilities
 Social Clubs and Interest Workshops
 Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
 Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers

Salary: Php 45,000 - 50,000

Admin Specialist

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