Resource Specialist

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

Many stressors in our lives can coincide with significant milestones: having children, caring for an aging parent, beginning college, getting married, moving, and more. Our Work Life customers receive unlimited assistance with child care, adoption, education, eldercare, health care, pet care, and personal convenience needs.

The Resource Specialist is responsible for researching, compiling and delivering three to five pre-screened resources pertinent to the client's specific needs through telephonic and internet research within two business days. Requests range from childcare searches and elder care searches to personal convenience services and hardship/community service needs such as finding emergency shelter, food and utility assistance. The Resource Specialist must be able to communicate verbally, as well as in writing, with clients, resources and contacts.

Primary Responsibilities

• Apply analytical thinking to each request for efficient online research to find a minimum of three referrals. Referrals will be pre-screened via telephone to determine if the resource best meets the needs of the client
• Format research into comprehensive referral packets utilizing ComPsych Work-Life branding and quality standards within two business days
• Meet Work Life standard of completing three requests per day while maintaining quality standards. As tenure grows, attaining a higher request completion rate per day is expected
• Follow-up with clients on each work life package within three business days
• Obtain a client satisfaction rate of 100%. If satisfaction rate is not met, a new work-life package will be completed within one business day
• Possess excellent interpersonal and phone skills in order to efficiently obtain resources and referrals that will sufficiently meet the client’s needs
• Document all work life packages into ComPsych databases thoroughly
• Other duties as assigned
  
  

Job Qualifications

• Bachelor’s Degree required
• Demonstrated internet research skills
• Computer literacy in Microsoft Office Suite required
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
  
  

Benefits And Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  
  

EEO

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.