About The Role
Our Sales team is growing at The RealReal, and we’re seeking self-motivated individuals with excellent communication and interpersonal skills to join our team! The Business Development Representative (BDR) - WEST works to qualify leads and pass to the appropriate sales channel to close into new consignors. If you’re customer-obsessed and driven to excel in a fully-remote, competitive sales environment, this could be the perfect fit!
WEST: Eligible work locations: AZ, CA, CO, HI, ID, IL, NM, NV, OR, TX, UT, WA
What You Get To Do Everyday
- Act as first point of contact for prospective clients (leads) interested in consigning at The RealReal
- Qualify marketing generated leads though daily outreach, while fielding inbound inquiries
- Pass qualified leads to appropriate sales channel to close into new consignment business
- Nurture leads through ongoing follow-up via phone/text/email
- Utilize internal tools and resources to educate leads on consignment process, brands accepted, pricing expectations and next steps
Minimum Requirements
What You Bring To The Role
- High degree of professionalism and excellent phone demeanor
- Exceptional attention to detail and organization skills; ability to tailor communication style to suit all audiences
- Strong customer service, problem-solving, and analytical skills
- Excellent verbal and written communication skills
- Comfortability using software such as G-Suite, Email, SalesForce, CRM
- Self-motivation and drive to excel in fast-paced environment
- A solutions-focused mentality with a growth mindset
- Adaptability and openness to change
- Ability to commit to full-time hours (40 hours per week)
- Must be able to work one weekend day - shifts offered are: Tuesday-Saturday or Sunday-Thursday
Preferred Requirements
- Familiarity with the luxury fashion marketplace
- Lead qualification experience
Compensation, Benefits, + Perks
- Hourly base pay + uncapped commission
- $800/month commission (at target)
- Monthly sales competitions (i.e. cash | prizes | site credit | stock)
- Employee Stock Purchase Plan (purchase stock at discounted rates)
- 401K (with company matching up to $1000)
- Medical, Dental & Vision Insurance
- Paid parental leave
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays
The expected hourly rate for this role is 21-21. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
