Retail Network Contracts Analyst

Job Description

• Audit Dealer Contract Files: Assist the Retail Network Department in achieving objectives by processing transactions and reviewing Dealer Contract files with intense attention to detail and a meticulous approach.
• Thoroughly review and process all completed transactions and contracts involving Sales & Service Agreements in a timely manner, while adhering to desk procedures and department policies.
• Effectively communicate and collaborate with Retail Network Specialists, ensuring that any outstanding items, errors, or discrepancies in the file are promptly brought to their attention and corrected in a timely fashion.
• Organize and maintain all dealership contract files in a neat and orderly manner, adhering to department and Company guidelines for document retention and storage.
• Support Retail Network team by answering questions and providing guidance on transactions.
• Maintain and update processes, policies, and procedures in the designated repository for Contract Analysts responsibilities.
• Maintain and Enter Data into Databases: Diligently maintain and ensure accuracy of data entry into the Global Online Dealer Database (GOLDD) and the future Dealer Franchise Portal (DFP), including the creation of new dealership records and the updating of existing records.
• Ensure all data entry is correct and complete, including ownership information, addresses, dates, phone numbers, zone codes, and other essential information.
• Administrative Support: Provide exceptional administrative support to Retail Network department, including but not limited to sending new Dealer appointment documents, sending vendor documents, uploading documents, updating trackers, auditing databases, sending bi-monthly dealer change bulletins, and other administrative tasks.
• Special Projects: Participate in special projects designed to drive efficiency, improve communications, and meet the Retail Network department goals and priorities.
  
  

Responsibilities

REQUIRED:

• Administrative or data entry experience
• Experience in Microsoft Office suite, including Outlook and Excel
• Experience in a previous role requiring attention to detail and administrative tasks
• Strong command of the English language (speaking, writing, and reading comprehension)
  
  
  

PREFERRED:

• InfoPath and SharePoint experience
• General understanding of Dealership Operations
• General understanding of Retail Network Operations
• Previous GOLDD experience
  
  
  

Qualifications

• Persistent attention to detail
• Organization
• Ability to multitask and manage multiple transactions and projects at once
• Extraordinary teamwork and collaborative behaviors
• Strong written and oral communication skills and ability to interface with all levels of management
• Ability to effectively problem solve using data process and analysis
• Ability to work in virtual environment
  
  
  

DISCLAIMER

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

About The Team

Marketing, Sales & Service plays an important role in Ford’s revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.