Sales Lead at Mukuru

We have an exciting opportunity for a Sales Lead to join our company and play a key role in driving revenue growth and expanding Mukuru’s presence in Zambia. In this dynamic position, you will be responsible for generating sales through the agent army by providing guidance on corridor champions. You will also market the enterprise and corporate products, as well as all other Mukuru products, through impactful marketing collateral in-country. Additionally, the Sales Lead will drive brand awareness and manage the brand across various partnerships and verticals. This role offers the chance to significantly grow transactions for products within the Zambia vertical.

Duties and Responsibilities (include but not limited to):

To oversee sales and growth targets for in-country products.

• Providing advice and guidance to the regional agent team leads.
• Analyse and monitor transaction statistics.
• Motivate and strategize on how to incentivise the agents and regional teams.
• To activate & generate leads for focus corridors.

To develop awareness of the Mukuru brand and services.

• To ensure sufficient stock of marketing collateral is available.
• Engage with potential customers and market the enterprise product.
• Custodianship of the Mukuru brand and maintenance of that standard.

Investigating feasibility of potential new corridors.

• Engaging with ex-pat communities to understand their remittance needs.
• Establish the viability of potential new corridors.
• Engage new business development and projects regarding new potential corridors.

Carry out inspections of sales agent operating sites.

• Conduct daily, weekly, and monthly country tours of sales and agent sites.
• Conduct brand audits of partner and vertical sites.

Take responsibility for sales stock management and cost management.

• Manage the stock and marketing collateral.
• Manage the sales budget effectively.
• Monitor targets and budgets to ensure alignment.

Generate weekly reports.

• Curate weekly sales statistics.
• Gather and present location-specific information on sales.

Conduct general people management functions to ensure efficient running of the sales department.

• Liaise with HR to resolve any staff issues.
• Solve escalated queries.
• Assist with recruitment of new sales agents.
• Ensure that all staff have sufficient training before commencing employment.

Key Requirements

• Degree or equivalent (Essential)
• Sales Diploma (Desirable)
• Understanding and speaking of English, Bembe, Nyanja / other relevant language (Essential)
• 5 years of experience within a sales field
• Experience in the Financial services environment is advantageous
• 3 years of experience in managing a team of sales staff
• 1 year of experience in conducting skills gap analysis and/or training
• Knowledge of Mukuru products and services (6 months Customer Service experience)
• Knowledge of money transfer procedures
• Knowledge of FIA regulations
• Knowledge and understanding of the compliance around money transfers
• Knowledge of training and development principles
• Computer literate with good Word, Excel, and PowerPoint skills
• Excellent communication skills, both verbal and written
• Time management
• Project management

Additional Skills

• Excellent facilitation & presentation skills
• Excellent report writing skills
• Strong presentation and public speaking abilities
• Analytical and target-driven
• Demonstration of leadership and decision-making abilities
• Ability to work under pressure
• Creative and innovative
• Strong verbal, listening, and written communication skills, as well as computer literate
• Result/deadline-oriented with good time management abilities
• Excellent interpersonal skills
• Must be self-motivated
• Demonstrate commitment to excellent customer service

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS