Senior Manager Asset Protection Manager

Serving the needs of all families with young children, Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

Essential Job functions

65% Relationship Building and Training, Education, and Awareness

• Build relationships with store employees and identify fraud in Mexico Retail Stores.
• Create and maintain the Asset Protection awareness program, the target shrink stores and the physical security of the stores.
• Create, develop and maintain various Asset Protection programs and tools that will be used by stores for awareness and/or prevention of theft
• Ensure compliance of the high-shrink program

25% Store Investigations

• Utilize exception reporting to identify high profile stores for evidence of fraudulent activity, mismanagement, or theft resulting in high shrinkage.
• Determine if loss trends continually exist in and tracks errors, losses, etc., to monitor and identify suspicious activity; communicate summary reports of findings to the Senior Director, Asset Protection
• Visit retail stores; handle interviewing, and other important facets of the Asset Protection industry.

10% Auditing Functions                                            

• Conduct store audits by reviewing shrink concerns, breaks in policy, and address issues with store teams.
• Utilize Asset Protection tools and partner with Asset Protection Analysts as well to plan store visits/audits.
• Recap audit results with store District Managers and Regional Manager.

SUPERVISORY / BUDGETARY / EXTERNAL COMMUNICATION RESPONSIBILITY

Secondary functions (IF APPLICABLE - ANY DUTIES NOT CONSIDERED ESSENTIAL)

Knowledge, skill and ability requirements

• Excellent interpersonal, written, and oral communication skills
• English Proficiency – Spanish native language
• Working knowledge of computers, exception reporting systems, and related MS Office applications
• Strong project management skills
• Strong knowledge of audit procedures
• Knowledge of applicable Mexican federal laws
• Knowledge of interview techniques such as Wicklander/Zulawski
• General knowledge of physical security applications
• Understanding of retail sales drivers & KPIs, financial reports and retail business acumen
• Ability to function independently and problem solve with minimal direction

• Ability to handle confidential and sensitive information in a professional manner

Prior work experience and educational requirements

• University degree or equivalent experience preferred
• 5+ years demonstrated experience in Multi-Unit Asset Protection environment
• Experience in training and education preferred
• Retail industry experience is preferred

PHYSICAL DEMANDS

• 50% of travel is required

NOTE:  This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.