Description
Position at Dealer Spike
LeadVenture is looking for an Update Support Specialist to join our Team! The Update Support Specialist is responsible for managing and facilitating the completion of website update requests from customers and internal employees.
Here is more of what you’ll get to do:
- Manage incoming website update requests from both internal and external parties
- Ensure requests are completed within standard timelines
- Perform minor site changes via a content management system
- Facilitate workflow for more complex tasks which require graphical updates and/or advanced development work
- Effectively troubleshoot requests that are unclear or do not include enough details
- Communicate directly with customer by phone and/or email when necessary
- Communicate challenges or delays with appropriate parties
- Handle all communication in a professional and friendly manner
You’ll thrive in this role if you have:
- Associate degree or equivalent customer service work experience
- Minimum of 2 years software service experience in a fast-paced business environment
- Minimum of 1 years supporting customer applications via phone in technical help desk environment
- Skilled in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, etc.)
- Experience with HTML, CSS, and JavaScript
- Demonstrated ability to work inter-departmentally to accomplish objectives
- Ability to understand customer and OEM problems and know when to ask clarifying questions
- Ability to identify analyze and solve complex problems related to LeadVenture applications
- Ability to describe technical information in a way that a nontechnical person can understand
- Ability to work with development teams to set priorities and communicate technical information
- English language communication skills, both verbal and written for preparing instructions and responding to emails.
- Experience with Salesforce is a plus
Does this position sound like something you would enjoy and be successful at, but you’re not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we’re looking for, it is not a checklist. We encourage you to apply!
Who is LeadVenture?
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including power-sports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, ARI Network Services, Inc. (ARI), Dealer Car Search, Frazer, TCS Technologies, Net Driven, Direct Communications, Inc. (DCi), Auction123, Powersports Support, Level 5 Advertising, PSM Marketing, Monroney Labels and Interact RV. Each one is an industry leader in driving consumer engagement and maximizing lead generation for dealers. Our investors include the private equity firms True Wind Capital and TA Associates.
This position will be supporting our Dealer Car Search brand. Dealer Car Search provides automobile dealers with a multitude of Web Applications to help them manage their dealership more efficiently and profitably. Including but not limited to: Dealer Website Management, Internet Advertising Management, Integrated Lead Management, Customer Relationship Management, Lead Generation, Inventory Data Management, Inventory Syndication, Inventory Turn Management, Reputation Management, Call Tracking Management, as well as, Value Added Inventory Merchandising Products and Services.
LeadVenture provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, LeadVenture complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.
LeadVenture expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of LeadVenture employees to perform their job duties may result in discipline up to and including discharge.
