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Customer Service Representative (English + Russian/Ukrainian are required)

Remote:

Full Remote

Work from:

Ukraine

Offer summary

Qualifications:

Excellent communication skills, Fluency in English and Russian/Ukrainian, Attention to detail, Customer service experience.

Key responsabilities:

Respond to client inquiries via phone or email
Issue certificates of insurance and verify coverage

U Trust Insurance Agency LLC Insurance Startup https://www.utrustins.com/

11 - 50 Employees

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Job description

About Us:

U Trust Insurance Agency LLC is a leading trucking insurance agency serving clients across 27 states. With a strong commitment to excellence and customer satisfaction, we have built a reputation for providing top-notch insurance solutions and exceptional service.

Position Overview:

As a Customer Service Representative, you will play a vital role in delivering outstanding service and support to our valued clients. Your exceptional communication skills, attention to detail, and genuine desire to help others will be essential in ensuring our clients' needs are met efficiently and effectively. This position offers the opportunity to work in a dynamic and friendly environment, interacting with clients and colleagues alike.

Responsibilities:

Respond promptly to client inquiries and requests received via phone or email.
Forward inquiries to the appropriate department when necessary, ensuring timely and accurate resolution.
Issue certificates of insurance and verify coverage as needed.
Provide accurate information regarding insurance products, coverage options, and policy details.
Assist clients with policy renewals, updates, and changes.
Process insurance applications, claims, and payments efficiently and accurately.
Investigate and resolve customer complaints and concerns with empathy and professionalism.
Handle administrative tasks and documentation related to customer interactions.