Delivery Operations Analyst

• Administration
  • Support the configuration and maintenance of time and billing reports and tools.
  • Define and manage processes impacting financial reporting and collaborate with Delivery services, SalesOps and Finance for fiscal period close.
  • Maintain support for internal Delivery teams to train and ensure use of delivery systems.
  • Assist with the development of capacity planning processes and tools.
  • Monitor maintenance and configurations affecting data integrity.
  • Create and maintain enablement materials.
  • Develop and maintain documentation of best practices and processes.
  • Onboard all delivery teams for time and resource tracking 
  • DS Internal organization and efficiencies
  • Assist with the development and maintenance of the DS SharePoint Knowledgebase.Assist with the Identification and resolution of internal process gaps (e.g., transitioning from Slack to Teams).

• Technical Proficiency:
  • Certinia Expertise: In-depth knowledge and hands-on experience with Certinia and Salesforce.com, including configuring reports, tools, and managing processes that impact financial reporting.
  • Software and Tools: Proficiency in using various computer software applications, particularly those related to word processing, project management, and data analysis.
  • Data Integrity: Strong understanding of data maintenance and configuration to ensure data integrity and accuracy.
• Analytical and Problem-Solving Skills:
  • Analytical Thinking: Ability to analyze problems, identify solutions, and approach challenges with flexibility and resourcefulness.
• Administrative and Organizational Skills:
  • Project Administration: Capability to provide administrative support for projects, especially those with low or no customer interaction.
  • Process Improvement: Skill in identifying internal process gaps and implementing effective solutions, such as transitioning from Slack to Teams.
• Communication and Interpersonal Skills:
  • Written and Verbal Communication: Excellent written and verbal communication skills for effective collaboration with colleagues, clients, vendors, and external representatives.
  • Team Collaboration: Ability to develop and maintain courteous and effective working relationships within a team environment.
• Time Management and Independence:
  • Time Management: Strong time management skills to handle multiple demands and projects efficiently.
  • Independent Work: Ability to work independently and effectively in a fast-paced environment, making clear and defensible decisions within areas of oversight.

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