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Intake Agent

Remote: 
Full Remote
Contract: 
Full time
Work from: 
Philippines

Offer summary

Qualifications:

Experience handling medical records, Bilingual in English and Spanish, Strong attention to detail, Experience in customer service or call center.

Key responsabilities:

  • Greet clients and take inquiries
  • Schedule consultations and update client records
BruntWork logo
BruntWork Human Resources, Staffing & Recruiting SME https://www.bruntworkcareers.co/
501 - 1000 Employees
About BruntWork
We create flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.
See more BruntWork offers

Job description

This is a remote position.

Client Timezone: 8AM to 5 PM Arizona Standard time (10AM to 7PM COL time)

As a Call Center Agent, you will be the friendly voice greeting clients and potential new clients of a disability law firm during normal business hours. You'll field inquiries, take messages, and schedule appointments with care and professionalism.

- Greet clients warmly and make them feel heard when they call - For current clients, route messages to the appropriate case manager - Gather intake information from potential new clients and schedule consultations - Update client records in the firm's case management system - Provide excellent communication and customer service on every call​



Requirements
- Must have experience handling medical records - Exceptional phone manner and verbal communication skills - Fluent in both English and Spanish (bilingual) - Warm, empathetic, and truly cares about helping clients - Strong attention to detail and organizational skills - Experience working in a call center or customer service role - Familiar with CRM platforms and ability to learn new software quickly - Reliable and punctual

Benefits
  • Stable role and team will expand
  • Permanent work from home
  • Immediate hiring
  • Steady freelance job

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Medical Record ManagementCustomer Relationship Management (CRM) SoftwareCall Center Experience

Other Skills

  • Non-Verbal Communication
  • Customer Service
  • Detail Oriented
  • Organizational Skills
  • Reliability
  • Punctuality
  • Empathy
Are you interested?

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