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Customer Service Admin

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Junior (1-2 years)
Work from: 
Philippines

Offer summary

Qualifications:

Fluency in English required, 1-2 years customer service experience preferred, Familiarity with Google applications necessary, High school/college diploma or equivalent.

Key responsabilities:

  • Conduct follow-up calls and email support
  • Respond promptly to customer inquiries
Boomering Inc logo
Boomering Inc Scaleup https://boomering.ph
201 - 500 Employees
About Boomering Inc
We enrich client and staff lives through simple and smart offshoring. With a team of cultural experts, we flex and tailor solutions to meet YOUR specific needs and help YOU build remote offshore teams to maximise YOUR operations and significantly reduce YOUR expenses.Our internal staff is made up of innovative problem solvers who work with our core values in mind to help our clients, as well as our staff, grow exponentially.Boomering is more than just an offshoring company. We are geared to adapt to the needs of our clients and strive to become a valuable and true extension of your brand. We put a strong focus on stable and consistent growth through proactive, no-nonsense management.We understand that different businesses have different needs. With out customisable staffing solution, you will have the ability to diversify your staff, and the opportunity to scale up and down depending on the climate of your business.The possibilities are endless with offshoring.Boomering is powered by EOS or Entrepreneurial Operating System. The EOS structure has given us the tools to run a seamless and consistent operation, which helped us identify our areas of improvement. We are constantly evolving to take on bigger and bolder challenges.Our focus is to give our clients more focus. We’re not here to take over anyone’s business. We’re here to help carry some of the weight so you can focus on the more important aspects of your business.
See more Boomering Inc offers

Job description

This is a remote position.

Position Title: Customer Service Admin
Work Set-up: Work from Home
Schedule: 4:00 PM – 1:00 AM
Salary: Php 30,000 – 40,000.00

Our client is a company that specializes in providing expert structural repair and maintenance services for residential, commercial, and industrial properties. With a focus on ensuring the safety and longevity of buildings, the company offers a wide range of services, including crack repairs, foundation repairs, and subsidence solutions. The company combines advanced technology with years of industry experience to deliver reliable, long-lasting solutions that address both minor and significant structural issues. Committed to quality and client satisfaction, they work closely with property owners and developers to ensure structural integrity.


JOB DESCRIPTION FOR A CUSTOMER SERVICE ADMIN

Your Responsibilities as a Customer Service Admin would be:
• Conduct follow-up calls, email and chat support on existing customers to check customer satisfaction and offer further assistance
• Filling forms and appointment setting tasks
• Respond promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing customer requests.
• Provide accurate, valid, and complete information by using the right methods/tools
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.


Qualifications as a Customer Service Admin:
• Fluency in English is required
• 1-2 years of customer service admin and outbound calling experience is preferred
• Preferably with work experience in a spa service support
• Knows Google sheet, Gmail, Whatsapp and other applications
• With experience in form filling, email drafting and appointment setting
• Proven experience in customer service, preferably in a sales-oriented environment, with a track record of achieving customer satisfaction
• Excellent multitasking abilities and a positive attitude in handling a high volume of calls and inquiries
• Strong sales acumen and ability to upsell to existing clients
• Friendly, positive, empathetic, and professional attitude toward customers.
• High school/college diploma, general education degree, or equivalent.
• Comfortable using computers and experience with customer support.
• Familiarity with CRMs and phone dialing systems.
• Excellent English communication skills both oral and written.
• Ability to work unsupervised and willingness to work on a mid-shift schedule.


Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-like balance meets a commitment to foster growth.
 Genuinely caring Leadership Team
 Competitive salary package
 Company-provided full set-up for desktop/laptop with a back-up internet
 HMO on the first day of hire
 15 Vacation Leaves and 5 Sick Leaves
 Annual Performance Reviews
 Unlimited Employee Referral Incentives
 Employee Loan Facilities
 Social Clubs and Interest Workshops
 Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
 Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers

Salary:

Php 30,000 – 40,000.00

Required profile

Experience

Level of experience: Junior (1-2 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Outbound CallsMicrosoft Dynamics CRMSetting AppointmentsDrafting DocumentsBusiness Telephone SystemsForm FieldsInstant MessagingGmail

Other Skills

  • Sales Acumen
  • Multitasking
  • Customer Service
  • Google Sheets
  • Teamwork
  • Communication
  • Problem Solving
  • Empathy
Are you interested?

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