Customer Support Specialist

What will you love about this role?
At 3P Learning we can genuinely offer you a career with purpose and meaning. We build educational products that are the gold standard in global EdTech excellence. We build them to be motivational and engaging for children, and easy for teachers and educators to use. Our products, including Mathletics and Mathseeds are adored by millions all over the world.  
 
We can offer you a career with purpose and meaning in a culture that is fun and flexible. You’ll love that we are a dynamic and growing business with a global presence but, at the same time, we are small enough for you to be heard and truly make a difference.  
 
We have an opportunity for a Customer Support Specialist to join our US based team to provide high quality customer support to our customers. We are looking for a positive and energetic person to be the first point of contact for our customers and their queries regarding our online products.
 
This is primarily a remote role, however there is a 3P Learning office based in New York City if the successful candidate is based within a commutable distance.
 
Travel will sometimes be required for company and in-person events.  
 
The role includes:

• Being the first point of contact for all customer enquiries via phone, email, Facebook and Live Chat
• Proactively and efficiently addressing customer issues whilst identifying trends in recent customer queries
• Investigating and resolving customer complaints, escalating to appropriate teams when necessary
• Maintaining and monitoring the customer helpdesk ensuring customer receive efficient responses to their queries
• Reporting to Customer Service Team leader on a daily basis
• Carrying out other administrative tasks required by the Team Leader
• Supporting peers in working as a cohesive and dynamic team

 
We are looking for someone with:

• 2+ years of Customer Service experience
• Strong technical knowledge and understanding of iPad, Android, Mac and Windows systems
• Excellent communication and active listening skills
• A robust working knowledge of CRM tools and principles
• Excellent attention to detail, time management and prioritisation skills
• A passion for ensuring 3P customers receive the best customer service
• A self-motivated, organised and thorough work attitude
• A commitment to shared success and team goals
• Excellent written and verbal English skills

 
In this role, you will be part of a global team dedicated to promoting a passion for learning. At 3P Learning, your contribution can make a direct impact to the customer and the team’s success and growth.
 
This role will enable you to work with a passionate team of people who truly love our products and are committed to inspiring a love of learning.
 
Intrinsically motivated professionals will thrive in this role, with the potential of career advancement.  
 
We can’t wait to hear from you and look forward to sharing more about 3P and our amazing people and products.

Compensation50,000 - 55,000