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Customer Support Specialist

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
United Kingdom

Offer summary

Qualifications:

2+ years in customer support role, Strong verbal and written communication skills, Good technical aptitude, Excellent attention to detail.

Key responsabilities:

  • Resolve customer product queries via email, phone and chat
  • Contribute to knowledge base documents
3P Learning logo
3P Learning E-learning SME https://www.3plearning.com/
201 - 500 Employees
About 3P Learning
At 3P Learning, our mission is to create a place where students, families and teachers can love learning. This passion translates to more engaged educators, motivated learners and an overall improvement in student knowledge and achievement. 3P Learning is the global leader in online learning for school-aged students, with our programs covering mathematics (Mathletics), spelling and literacy (Spellodrome), and reading skills (Reading Eggs). All of our e-learning programs are designed by educators and educational technologists and are fully aligned with over a dozen international curricula – just one reason why they are trusted by over 5 million students and 20,000+ schools across the world. In the spirit of “Love Learning”, 3P Learning hosts a variety of online educational events throughout the year, with the flagship event being the annual World Education Games. This annual global celebration of learning covers 96hrs and encompasses World Literacy Day, World Maths Day and World Science Day. Over 5 million students have participated in the World Education Games to date, answering well in excess of 1.5bn questions. Our charity partner, UNICEF, allows us to engage students on a values education level too, for a holistic educational experience during the event.
See more 3P Learning offers

Job description

What will you love about this role?
At 3P Learning we can genuinely offer you a career with purpose and meaning. We build educational products that are the gold standard in global EdTech excellence. We build them to be motivational and engaging for children, and easy for teachers and educators to use. Our products, including Mathletics, Reading Eggs and Mathseeds are adored by millions all over the world.

What will you love about this role?
We can offer you a career with purpose and meaning. Our EdTech products, including market leading Mathletics, Reading Eggs, and Mathseeds are a better way to learn and are adored by millions all over the world.
  
We are seeking a passionate Customer Support Specialist to join our schools customer team to provide first-class service and support across our entire product suite. 
  
What you will be doing…
You’ll be working as part of our team resolving our customers product queries over email, phone and chat.

  • As 1st point of contact, facilitate a speedy and efficient resolution of customer queries
  • Develop exceptional product knowledge across all our products
  • Identify trends in customer queries and be proactive in addressing issues
  • Share product knowledge with the global team
  • Contribute to the maintenance and growth of knowledge base documents
  • implementation of user experience methodologies, improving the design process and procedures.

 
You will have...

  • 2 years + experience in a customer support or service role
  • Strong verbal and written communication skills
  • Excellent attention to detail, time management and prioritisation skills
  • Good technical aptitude

  
You should be...

  • Dedicated to exceptional customer care
  • Able to quickly build connections with customers and get to the heart of the issue
  • Self-motivated, organised and thorough
  • Have a “never give up” attitude
  • Committed to shared success and team goals
  • Passionate about the difference education can make

  
Why you will love working at 3P Learning:

You’ll love that we are a dynamic and growing ASX-listed business with a global presence but, at the same time, we are small enough to get stuck in and really make an impact. 
  
We look forward to sharing more about our amazing people and products with you through this journey.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
E-learning
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Product KnowledgeCustomer Support

Other Skills

  • Technical Acumen
  • Self-Motivation
  • Communication
  • Time Management
  • Organizational Skills
  • Detail Oriented
  • Prioritization
Are you interested?

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