Service Delivery Manager II

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

Job Description

Responsibilities:

• Providing all services and requirements related to account management, outlined in the contract for all U.S. Navy ELMR system users within Active Directory

• Single point of contact for account management activities and reporting

• Tracking of all U.S. Navy requests and actions related to account management as well as appropriate notifications, as required.  

• Deliver an audit of Active Directory accounts weekly/monthly for log in history and take actions as deemed necessary

• Oversee and ensures all contractual requirements for Account Management are met and reported on

• Development of policies, SOP's and other written reports, briefings and directives, attending all internal and external meetings, as required

• Accountable for daily, weekly and monthly administrative tasks, reviews and approvals, as required or assigned.

• Available 8 hours, 5 days a week to respond to Motorola and U.S. Navy needs and requests related to account management, and contractual requirements, related to actions requiring completion within certain timeframes.

• Educating program staff on effective use of account management toolkit

• Work special projects across DoD Programs Portfolio in support of the Director of DoD Sustainment Programs, as assigned, including additional duties and responsibilities, reports, scheduling, briefings, document creation, developing and maintaining SOPs and any other duty as assigned to support DoD services.

Preferred Skills:

• Excellent communications skills verbal and written

• Experience with current Motorola Solutions systems and technology

• Working knowledge of communications systems with the ability to interface with the Customer's technical and program personnel, Motorola's technical and program personnel and provide appropriate oversight of requirements related to account management on ASTRO and specifically, U.S. Navy and DoD Account Management requirements.

• Familiar with Project Management Methodologies and practices

• Highly organized, strong attention to detail, capable of significant multi-tasking, and follows all tasks through to completion

• Think strategically and work through day-to-day challenges that arise with internal support organizations

• Proficient in MS Office Applications, Excel, and Google Apps, and a willingness to learn and utilize new tools within the organization

• Experience with Motorola Solutions P25 LMR System, LTR, and radio systems

• Must possess excellent interpersonal, negotiation, presentation, and communications skills, both orally and written

• Ability to work with a team while aggressively working across Motorola organizations to proactively solve customer problems world-wide.

Basic Requirements

Required Skills:

• Associates or Bachelor's degree in Business, Communication, IT, Management, or Technology

•  3+ years of experience as a Service Delivery Manager, or experience in a Management role required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

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Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.