We’re Watts. Together, we’re reimagining the future of water.
We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.
What we do:
For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.
As the Inside Sales Representative, you will help drive revenue growth by managing incoming sales inquiries, identifying new opportunities, and converting prospects into satisfied customers. Using your expertise in consultative selling, you will nurture leads, deliver exceptional customer service, and help showcase the value of our products and services. Reporting to the Sr. Manager of Sales and Customer Engagement, this role offers an opportunity to contribute to the success of the sales team while growing your skills in a supportive, results-driven environment.
You Will:
Respond to inbound sales inquiries via phone, email, chat, or other channels, qualifying and prioritizing leads based on their potential to convert.
Engage with prospective customers to understand their needs, provide detailed product/service information, and address any questions or concerns.
Utilize consultative selling techniques to convert leads into sales, identifying opportunities to upsell or cross-sell additional offerings.
Maintain an in-depth understanding of the company's products/services, including features, benefits, and competitive advantages, to effectively communicate with customers.
Accurately log customer interactions, sales activities, and follow-ups in the CRM system. Manage leads through the sales pipeline, ensuring timely follow-up and conversion.
Collaborate with marketing and customer service teams to deliver a seamless and consistent customer experience.
Meet or exceed individual sales targets and contribute to overall team goals. Monitor and report on key performance indicators (KPIs) related to sales activities.
Provide post-sale follow-up to ensure customer satisfaction, addressing any issues or concerns promptly.
You Have:
Bachelor’s degree in Business, Marketing, or a related field preferred, but not required.
1+ years in a sales role, ideally in an inbound sales environment. Experience in a similar industry is a plus.
Proven ability to manage customer interactions and convert inquiries into sales.
Strong understanding of product/service features and benefits,.
Consistent history of meeting or exceeding sales targets and performance metrics.
Proficiency with CRM systems and ability to maintain accurate records.
A focus on customer satisfaction.
The expected salary range for this position is $25.66 - $30.31 hourly. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable laws.
Physical Requirements:
While performing the duties of this job, the employee is frequently required to walk, talk, and/or hear. The employee is occasionally required to stand, sit, and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include: close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment:
Work in both office and manufacturing environment. May occasionally be required to perform job duties outside the typical office setting.
Watts in it for you:
Please note that the following benefits apply only to permanent roles and do not apply to internship roles.
How we work:
At Watts, our culture is team-oriented and supportive. Employees here genuinely care about the quality of their work, and about each other. Our people are the heart of who we are and contribute to our longevity and continued success.
And this is a place where you can have a big career. No matter your role, there are opportunities for learning and development, and your daily contributions make a meaningful impact on the lives of people who use our products and on the future of water.
Watts is committed to equal employment opportunity. We follow a policy of administering all employment decisions and personnel actions without regard to race, color, religion, creed, sex, pregnancy, national origin, sexual orientation, age, physical or mental disability, genetic disposition or carrier status, marital status, military or veteran status, minorities, or any other category protected under applicable federal, state, or local law. Consistent with the obligations of state and federal law, Watts will make reasonable accommodations for qualified individuals with disabilities. Any employee who needs a reasonable accommodation should contact Human Resources.
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