Sales Support Spec

Job Posting End Date

Please note the job posting will close on the day before the posting end date.

Job Summary

Job Description

ESSENTIAL JOB FUNCTIONS:

1. Develop understanding of departmental policies and sales procedures/processes in order to assist representatives.
2. Communicate with utility to collect necessary data for completion of sale.
3. Submit pricing requests and relay information to proper member of sales team.
4. Use in-house technology to submit electric usage requests and evaluate historical usage and intervals.
5. Submit IT requests on behalf of the sales team and follow up to ensure completion.
6. Act as the liaison between the sales team and billing and finance.
7. Submit production support requests and perform status checks on those requests.
8. Assist sales team with support requests, which include but are not limited to: emailing customer contracts, mailing marketing materials, researching current contract price, and electronically filing important customer documents and paperwork.
9. Identify recommendations for process efficiency based on issues raised by sales team.
10. Create and interpret Excel spreadsheets various in nature.
11. C&I Only: Review new customer credit and asses next steps in credit extension process.Run reports or tools as assigned by the Sales Operations Supervisor including but not limited to: Microsoft Excel, PowerBI, PowerApps, and Automate.
12. Perform other duties as assigned.

MINIMUM REQUIREMENTS:

Education: High School Diploma or GED required. 

Experience: 1 to 3 years applicable experience. Experience in and knowledge of energy industry is desirable.

OTHER REQUIREMENTS:

Bachelor’s degree in business or related field preferred. Proficiency in Microsoft Word, Excel, and PowerPoint. Proficiency in CRM. Advanced working knowledge of Microsoft Excel with the ability to write formulas & create pivot tables.Ability to read and interpret general business and technical documents.Present information clearly and effectively, responding to questions from sales and billing.Ability to interact with all levels of the organization.Embodies AEP Energy Values such as: Accountability, Passion, Integrity, Innovation, and Humility. High-energy, drive and ambition—acts with a sense of urgency.

Excellent communication skills – written, verbal, listening, articulate with ability to explain/interpret complex issues clearly, mindful of audience.Consultative and collaborative work-style in working with potential/current customers and internal departments/colleagues.  Well-organized, with ability to prioritize, plan proactively, manage conflicting priorities.  Comfortable in a dynamic, fast-paced environment.  Enthusiastic learner, eager to meet challenges and quickly assimilate new concepts.Displays confidence in ability and performance on subject and role, exudes subject matter expertise.Effective problem-solving skills: ability to work from concept to analytics, identify alternatives and develop unique solutions.

Compensation Data

Compensation Grade:

Compensation Range:

Candidates will be considered based on their qualifications and the candidate’s ability to work from an approved work location. Although the location is flexible, AEP does not have a presence in all states and localities. The following locations are NOT currently approved for this position: AK, CA, CO, CT, DE, HI, IA, ID, KS, MA, ME, MS, MT, ND, NH, NJ, NM, NV, NY, OR, RI, SD, UT, VT, WY, US Territories or international work locations. AEP will consider qualified candidates who are willing to relocate to an approved work location, at the candidate’s expense, provided the relocation can be completed within a timeframe that meets AEP’s staffing needs. NOTE: All remote work locations require vetting and final approval prior to offer and/or start date. Any work locations listed as preferred or unapproved relate specifically to the requirements for this position and are not necessarily applicable to other posted positions.

Hear about it first!   Get job alerts by email.  Log in to your Candidate Home Account today!  If you don't have an account, you can create one.