Technical Support Representative (Earn Php 22,000 Salary Package)

Overview:

Technical Support Representative

A Technical Support representative is responsible for providing technical assistance and answers to users' questions, assisting users by troubleshooting problems with any concerns related to a product you sell. 

What you’ll be doing: 

• Provide outstanding customer service and support by resolving telephone inquiries from customers. 
• Ensure a complete resolution of the customer’s issue by following our Blueprints. 
• Research historical data related to previous customer calls /tickets. 
• Navigate computer systems to track calls, gather information and effectively resolve customer issues or queries. 
• Review and document customer accounts to fully understand the customer’s situation prior to making outbound calls. 
• Sell, cross sell, and upsell the best communication products and services in the market. 

What we’re looking for: 

• Amenable to work on graveyard shift & shifting schedule 
• Willing to work in Taytay 
• At least Senior HS or HS Grad (old curriculum) 
  Able to multitask and handle different applications 
• With experience with MS Office products and web-based applications 
• Must have NBI Clearance prior to Job Offer 
• Candidates with valid NBI Clearance will be prioritized.
• Thrives in an exciting and fast paced nature of working on a tech support floor 
• Outstanding spoken and written English communication skills 
• Strong analytical and problem-solving skills 
• Is proficient in problem solving, decision making and multi-tasking in a fast-paced environment 
• Experienced working in a call center or customer service role (preferred for people who have held past tech support roles)
• Must be at least 18 years old and above.

A Glimpse of what awaits you:

• Earn as much as Php 19,800 Basic Pay + 2,2000 Allowances + Quarterly Salary Increase* 
• Hybrid or Work from Home Set-up* (performance based arrangements are made after probationary period)
• HMO for Employee and 2 FREE Dependents 
• 10 Vacation Leaves and 10 Sick Leaves (unused SL convertible to cash) 
• Life and Accident Insurance 
• Optical, Medicine, and Mental Health Reimbursement 
• 6 Months Paid Maternity with Cash Assistance and more 
• Employee and Family Assistance Program 
• Educational Assistance Program 
• Rice, Clothing and Transportation Allowance 

And MORE! 

Site located at: Taytay, SM BPO Building, Taytay Diversion Rd, Dolores, Taytay, 1920 Rizal (Beside Anytime Fitness)
Mondays-Saturday from 9am-5pm*.
Take your journey to the next level!
Tip: Don't forget your Valid ID & Resume
TARA NA SA Q!

*Terms and conditions apply.