Senior Director, Store Operations

Description

• Develop and execute retail operation strategies to drive store performance.
• Review current retail processes, identifying areas of improvement and evolving the vision.
• Responsible for the retail operating model, driving retail operations excellence and standards across all markets.
• Review daily metrics and reporting for all stores and ensure corrective action to remedy issues and deficiencies.
• Set clear goals and expectations and provide guidance to ensure the successful execution and testing of retail initiatives.
• Ensure KPI’s are set and help achieve Torrid’s overall company targets.
• Develop audit procedures, enforce proper tracking & reporting activity.
• Foster cross-functional collaboration with other departments (such as marketing, sales, business analytics, finance) to align retail initiatives with overall business objectives.
• Create and oversee the implementation of standard operating procedures (SOP), internal processes, and compliance training for Torrid’s retail stores.
• Review and ensure all communication to Retail Stores is clear, concise, accurate and timely.
• Lead and participate in preparation for new store openings, supporting the expansion into new markets.
• Portfolio manager for all retail-driven initiatives that impact corporate transitional and analytical systems.
• Define/validate architecture for overall solutions, focused on integration points and data needs across platforms, analytics, and financials.
• Lead and participate in the implementation of updating or installation of new retail store programs and equipment.
• Ensure company retail software systems are properly used and audited and evaluate new tools.
• Participate in all capital improvement projects as needed by the construction team.
• Lead a team of Managers and oversee their growth and career development.
• Perform other job duties as assigned.  

• 8+ years of experience in store operations or a related field, or a combination thereof.
• 7+ years of experience leading a team.
• Bachelor’s degree in Communications, Business Administration, or equivalent experience.
• Experience using data to identify insights that drive action.
• Proven ability to consult, partner, and influence leaders across the organization.
• Effective communication, problem solving, and critical thinking skills applied at all levels of the organization.
• Strong team player that is willing to roll up their sleeves to get the work done and the ability to multi-task and meet deadlines, while thriving in a fast-paced work environment.
• Excellent interpersonal skills, including ability to communicate clearly and concisely both orally and in writing with all levels of management.
• Ability to interact professionally with a diverse group, executives, and managers.
• Ability to thrive in a fast paced, rapidly changing work environment with many competing priorities.
• Develop and drive accountability for self and others.
• Strong customer/client focus with the ability to provide a superior customer/client experience and build long-term relationships.
• Demonstrates professional maturity that represents the organization’s image.
• Minimal travel required

• A culture where people are accepted and encouraged to be who they are.
• Competitive compensation, 401k with company matching contribution, plus potential to earn company performance-based bonuses.
• Comprehensive wellness package including, medical, dental, vision, and Flexible Spending Account
• Generous 50% employee discount and access to employee-only sales.
• Support the causes you’re passionate about. We pay you up to 32 hours annually for volunteering your time in the community.
• Tuition reimbursement program
• Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and family issues including legal financial consultations, mental health services and more.
• Discounts on cell phones, and computer purchases, entertainment tickets and more.
• Pet insurance for your fur babies.
• Work and learn alongside industry-leading executives while making huge strides in impacting the lives of women.
• You’ll be challenged and grow. Opportunity for upward mobility is available at all levels of the organization.