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Receptionist

fully flexible

Remote:

Hybrid

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Jacksonville (US)

Offer summary

Qualifications:

High School Diploma/GED, 1+ year of customer service experience, Excellent verbal and written communication skills, Proven ability to multitask.

Key responsabilities:

Update and verify customer information
Help patients feel valued
Answer questions and address worries
Ensure a positive patient experience

Serenity Healthcare Scaleup https://serenityhealthcare.com/

201 - 500 Employees

See more Serenity Healthcare offers

Job description

Receptionist

Location: Jacksonville, FL

Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking a Receptionist for our Jacksonville, FL office; to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal skills to provide exceptional experience for our patients. Your attention to detail and proactive approach will contribute to a smooth and seamless patient journey, leaving a lasting positive impression on everyone who visits our clinic.

Job: Full-time (3-13-hour shifts)

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

Benefits

Career Advancement Opportunity
Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium)
Paid Time Off
10 Major Holidays Off
401k
Employee Referral Program

Responsibilities

Update and verify customer information upon each visit.
Help patients feel valued by creating rapport, and remembering their names, their interests, and stories.
Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges.
Ensure a positive patient experience by providing support and compassion.
Rotate through other various office tasks throughout the day.

Qualifications

High School Diploma/ GED.
Excellent verbal and written communication, and basic math skills.
Proven ability to multitask in a fast-paced environment.
1+ year of full-time customer service experience, reception, or personal customer service industry.

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

*This position is contingent on successfully completing a criminal background check upon hire.