BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this may be your next great opportunity.
BlackCloak is seeking a motivated and skilled Enterprise Relationship Manager to join our dynamic team. As an Enterprise Relationship Manager, you will play a key role in ensuring the satisfaction, retention, and success of our enterprise champions and clients. You will establish relationships with key clients and proactively engage with them to understand their business and needs. If you have a passion for building relationships and driving impactful change for clients, this is a great role for you.
What You Will DoBuild and maintain relationships with enterprise clientsGain an understanding of clients' primary needs and support their cybersecurity effortsWork collaboratively with the sales, delivery, and security teams to support the seamless onboarding and implementation of BlackCloak solutionsProvide ongoing support to clients, helping them maximize the value of our servicesMonitor client accounts and identify potential issues, recommending solutions as neededCommunicate updates and utilization highlights to clientsWork with internal teams to address client needs and ensure satisfactionSupport a consistent and positive client experience across their journey Collaborate with cross-functional teams to support client issues and enhance the customer experienceGather client feedback and provide insight for product improvement and enhance overall client experience.Utilize CRM to track activity, analyze data, and identify trendsSupport efforts to achieve key metrics such as Net Revenue Retention (NRR), logo retention, Onboarding, and Utilization among clientsWhat You Need to be SuccessfulBachelor’s degree in a relevant field; advanced degree is a plus2+ years experience in a customer success or account management role, ideally with a focus on enterprise clientsFamiliarity with cybersecurity and privacy conceptsStrong communication and interpersonal skillsAbility to gather and interpret information to support client successMotivated to deliver great results and able to work with some independenceStrong organizational and time management skillsWillingness to travel to meet with clients when necessaryAbout BlackCloak
BlackCloak is an extremely fast-growing company in an entirely new product category. We have amazing product fit validated by industry awards and an impressive client base of Fortune 500 companies across all industries.
BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment. Below is a quick summary of BlackCloak’s generous benefits package for full-time employees includes:
- 100% Remote Company100% employer-paid coverage for employees & 50% employer-paid coverage
for dependents for medical (3 plan options), dental and vision plans.
- Health Savings Account with BlackCloak contributions.
- 100% Employer-paid life & short- and long-term disability insurance
- 401k with both traditional and roth options & an employer match for traditional contributions
- Company Equity Vacation and Sick Leave
- 10 Paid Company Holidays
- Wellness Days
- Paid Parental Leave
- Multiple off-sites and virtual events throughout the year
- In-home office stipend
We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Learn More about Us
LinkedIn: /blackcloak
Twitter: @BlackCloakCyber
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