Position:             Security Analyst
Department:      Security & IT
Reports to:         Cybersecurity Manager
Location:             Work from home / North America
Compensation: $90,000-$100,000
Open through: 20 December 2024

Tessitura is a non-profit company dedicated to helping arts and cultural organizations thrive.
CRM lies at the heart of our mission and our technology platform. With Tessitura in their toolkit, organizations can achieve their goals with ease.
The Tessitura community includes over 800 cultural institutions in ten countries. Our staff provide 24/7 support and offer guidance to grow revenue and build lifelong engagement.

Job Summary:
We are seeking a confident communicator and independent thinker to be a Security Analyst on our Security team. The successful candidate will play a vital role in protecting Tessitura and our member organizations from security incidents. By working directly with member organizations, operating our security tools, and contributing to our compliance program, you will help ensure strong security outcomes for arts and culture organizations.

Main Responsibilities:

Defend systems against unauthorized access, modification, or destruction Conduct security audits and make policy recommendations
Collaborate with the Support team to investigate and respond to member-facing incidents
Take part in the Security team on-call incident response rotation
Document security configuration, practices, and policies
Train employees in security awareness and security procedures Strong communication skills and the ability to work collaboratively across teams and directly with member organizations
Proven experience as a Security Analyst or in a similar role, preferably for a SaaS vendor or working to protect ecommerce applications and APIs
Demonstrated understanding of security compliance
Familiarity with enterprise-grade security tools, services and practices
Excellent problem-solving skills and attention to detail
Ability to work under pressure and handle sensitive information with discretion
Work alongside IT team to assist with security configurations and questions regarding security with Microsoft 365 and Azure
Monitor, manage, escalate and remediate PCI ASV scans
Manage and monitor ongoing company PCI DSS compliance program and annual assessment activities

Required Skills and Experience:

- At least one year in a direct security role. At least five years’ experience in systems administration, application administration, or support escalation
- Demonstrated experience working with customers (or Tessitura member organizations) to improve security outcomes.
- Strong stakeholder management skills, including as part of project delivery or support escalation.
- Demonstrated experience communicating with and influencing colleagues (and service providers) who have their own goals and technical specialties.
- An open, curious, and growth-oriented mindset

Preferred Skills and Experience:

- Tertiary qualifications in information technology, cyber security, engineering, or a related discipline
- Current certification from vendors or professional associations (such as GIAC, ISACA, or (ISC)2)
- Demonstrated understanding of compliance management, including PA- DSS/SSF, PCI-DSS, or ISO27001
- Demonstrated experience communicating technical concepts to non- technical customers, in a business-to-business context.
- Proven ability to work remotely as part of a distributed team.

How to apply:
Please apply by using the online form. If you have any questions or need assistance, please contact us at [email protected].
Our company is committed to building a team that represents a variety of backgrounds, perspectives, and skills, as well as providing a workplace of mutual respect, free of any discrimination or harassment. We seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

Diversity, Equity, Accessibility, and Inclusion (DEAI) Commitment:
At Tessitura, our mission is to enable arts and cultural organizations to achieve their goals. We recognize that having a diverse team is not only critical to our commitment to adopt equitable behaviors, it will also fuel collaboration, innovation and creativity as we deliver on our mission.
Creating an environment where everyone feels safe and comfortable in bringing their authentic selves to work is both our pledge and our passion.
Ultimately, providing an accessible and inclusive workplace will allow the Tessitura community to thrive.

Equal Opportunity:
Tessitura is an equal opportunity employer and does not unlawfully discriminate against employees and applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, genetic information, sexual orientation, creed, marital status, gender identity and expression, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, engaging in legally protected activity, or any other characteristic protected under applicable law. Tessitura also provides reasonable accommodations to applicants and employees in accordance with applicable law. Subject to its legitimate business requirements, Tessitura bases all personnel actions, such as recruitment, hiring, training, promotion, transfer, layoff, recall, compensation and benefits, discipline, termination, and educational, recreational, and social programs, solely on an individual’s qualifications, merit, and performance.

Security Analyst

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